Our client is searching for a SENIOR IT OPERATIONS BUSINESS ANALYST to join their team. This is a fantastic opportunity to join a growing global medical technology company.
PRIMARY OBJECTIVES & AUTHORITY (INCLUDES DELEGATION): • Primary point of contact for Technology issues in America for company users in the region. • Primary support for current ERP-related issues and participate in our global ERP implementation and enhancement requests. • Provide technical and functional support to Americas leadership in the Digital Applications space. • Work with the global IT team to meet operations and project SLA's. • Lead assigned multiple projects ensuring the deliverables are completed in time and of high quality. • Partner with stakeholders across the business domains and business units to develop technical analysis and technical documentation in a collaborative way, communicating effectively and efficiently with production, corporate, and leadership teams. • Perform as thought leader for technical business processes to promote increased efficiency and productivity on multiple levels. • Work actively and effectively on projects with solid agile practices adhering to lean principles. • Translate business requirements into clear and concise technical and functional specifications to be used by the development team members or partners. • Perform application maintenance responsibilities including application configuration, generating scripts/codes, unit testing, data extraction and security configuration, as required. • Take ownership of support issues, providing analysis and investigation to resolve them within the allocated service level agreement and to the satisfaction of the end-users.
SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES:
Business / Systems Analysis: • Ability to engage senior stakeholders to capture clear business requirements. • Ability to translate business requirements to functional specifications. • Identify the most optimum solution to meet critical business needs in a timely, cost-efficient fashion. • Create prototype solutions to quickly demonstrate solutions. • Work with third party vendors to build and implement solutions as required.
Participate in quarterly business planning and steering committee meetings as required. Collaboration and Communication: • Collaborate with other Applications team members, end users, architects and cloud platform teams to deploy new tools and solutions. • Maintain a high standard of verbal and written communications when dealing with users and stakeholders. • Troubleshoot technology issues and data reconciliation problems in consultation with business SME's and domain experts. • Create technical design, functional design document and SIT / UAT documents. • Communicate to the business during IT outages. • Conduct UAT with users as required and manage programs of work as required locally. Training and Administration: • Focus on creating repeatable test scripts for technology solutions being deployed. • Create, contribute to and maintain technical documentation. • Organize and conduct end-user IT training as required.
SKILLS, KNOWLEDGE AND EXPERIENCE: • Functional experience in Microsoft Dynamics 365 F&O and Field Services modules (with emphasis on SCM, Field and Customer Service modules). • Strong background in Digital eCommerce solutions and customer-facing website maintenance. • • At least 8 years' experience as a Functional IT Business Analyst. • Experience in B2B / B2C portal management and underlying platform technology. • Sound knowledge of Umbraco (or equivalent CMS), workflow management tools. • Experience in CRM systems for Health or Clinical organizations. • Experience in ERP module implementation, integration with third party solutions will be bonus. • Experience in a challenging, fast-paced environment. • Demonstrate motivation, commitment, and organizational skills. • Strong analytical and problem-solving skills. • Strong stakeholder management and relationship building skills. • Passion for continuous improvement.
EDUCATION / QUALIFICATIONS: • Bachelor (4-year) degree, with a technical major, such as engineering or computer science or equivalent work experience.
PERSONAL ATTRIBUTES: • Excellent communication and interpersonal skills demonstrated both verbally and in writing. • Ability to diagnose and understand end-user requirements. • Excellent time management and proven team workflow management • Strong analytical and problem-solving skills. • A self-starter with a positive attitude. • Demonstrate critical and lateral thinking to solve complex problems. • Good time management, strong analytical and problem-solving skills. • Ability to prioritize and multi-task. • Ability to work autonomously and within the wider team. • Enthusiasm for continuous learning. • Passion for continuous improvement.