We are seeking a dedicated Banking Call Center Representative to join our team. The ideal candidate will assist customers with inquiries, provide information about products or services, and resolve any issues in a professional manner.
Key Responsibilities include:
Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
Display passion, commitment and deliver an experience that improves our customers' financial lives
Required Skills:
Must possess the skills to navigate between multiple screens and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint
Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise