Balyo is a global company that produces and installs robotic lift trucks for industrial material handling. Balyo was started in France in 2005 and expanded to North America in 2013 with its US headquarters in Woburn, MA. Our technology is some of the most advanced on the market and our products lead the world in their capabilities. Think high-lift applications to 17m (55') and you will realize that Balyo is at the technology forefront.
Balyo is partnered with two leading manufacturers of forklifts and other material handling devices: Hyster-Yale Group and Linde Material Handling. Balyo outfits these standard products with our advanced technology to automate their functions. Being partnered with an OEM also allows us to leverage existing sales and service networks, globally.
Office Culture:
The Balyo US team is a small and tight-knit one. We are unencumbered by titles and org charts; we will do anything to support each other at the drop of a hat and we are looking for a candidate with that same mindset. The Customer Service Manager is a key member of our small team.
Location:
The position is based in Woburn, MA with some travel expected, mainly in the US (with possible international travel), depending on the location of projects.
Job Description:
The Manager will own customer service for the America's market (North and South America). This involves providing service support directly from the Balyo service team, as well as providing "third tier" support to the OEM / dealer network.
Responsibilities include:
Building a team of technicians
Manage the daily activities of the team, including hotline and ticketing management
Follow-up on issues at customer sites
Contract management with customers and partners
End-user and dealer network training
Spare parts and warranty management
Ideal Candidate Profile:
The successful candidate will be an engineering professional with at least six to ten years of experience in a Customer Service environment. The right candidate thrives in an entrepreneurial environment and is excited by the chance to create a business unit.
Ideal qualifications include:
Bachelor's degree in Enginering or similar technical discipline
Six to ten years of experience in a technical customer service role
Team management experience
Technical skill which include mechanics, mechatronics, electronics and/or industrial software development
Strong English communication skills (written & verbal). Conversant in another language (Spanish, French, Portuguese) a big plus.
Entrepreneurial and team spirit
Ability to travel, as needed, to client and partner sites in the US, Canada, and Mexico. Rarely expected, but possible travel to South American and Europe.
Authorized to work in the United States on a permanent basis.