The Receptionist is a member of the admin team. They are responsible for guiding our patient's experience at Images Med Spa and ensure that each visit is seamless and enjoyable.
Responsibilities/Tasks Include:
Answering the phone in a timely, professional manner
Scheduling appointments
Greeting/ checking in patients as they arrive
Checking out patients/ taking payment
Maintaining a clean and presentable front desk/ lobby
Confirming appointments
Being adaptable in a fast paced environment
Assist providers in turning over rooms as needed
Provide clients with product and service information
Promote Monthly Specials and other marketing initiatives
Assist in reaching team goals
Opening and closing duties
Providing top notch customer service
Assist with keeping product shelving organized and stocked/unboxing deliveries
Maintaining a positive environment for patients and coworkers
Attend product line and service trainings
Creation and Maintenance of Patient Superbills
Alle and Aspire Reports
Open/Closed Invoices
Assisting with laundry
Check in/Check-out protocol
Micro Call Center Flex for partial or entire scheduled shifts.
Attending quarterly team outings for employee bonding (Just for fun!)
Required Schedule/Availability
While each center has the autonomy to create their own schedule, The Director of First and Last Impressions will be required to have availability to work opening and closing shifts and two Saturday's a month to support business needs.