Our client, one of the world's leading e-commerce destinations dedicated to offering a vast selection of vitamins, minerals, supplements and other health and wellness products, is looking to hire an IT Support Specialist II to join their team ONSITE in Irvine, CA!
*** This begins as a 6-month contract, with an opportunity to extend at any time
Responsibilities
Provide second level customer service and technical support to all end-users for hardware and software systems.
Address incoming incidents and requests from end-users via a ticket management system, chat, and e-mail in a courteous and professional manner.
Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary.
Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.
Image, test, install and set up application programs on user endpoints (Microsoft, Apple, and Google).
Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.
Maintain accurate hardware and software inventory and perform audits as needed.
Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers.
Troubleshoot common network and application problems and coordinate resolution.
Onboard and offboard personnel including equipment shipments.
Provide guidance and explain policies and procedures to IT support staff and end-users.
Communicate and translate technical information to non-technical end users; maintain communication and monitor incident through resolution.
Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation.
Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current.
Maintain confidentiality to the information being processed, stored, or accessed by the end-users.
Review and evaluate new hardware and software products; recommend the implementation of new products.
Desired Skills And Experience
Associate's degree, Bachelor of Science degree preferred, or Associate's degree and work experience
Intermediate of computer and/or network systems, applications, procedures and techniques.
Skill in organizing resources and establishing priorities.
Proven work experience as a desktop or helpdesk support technician or engineer.
Intermediate knowledge of patch management and software distribution.
At least 3-5 years of experience supporting macOS and iOS operating systems in an enterprise environment.
At least 3-5 years of experience supporting Windows operating systems in an enterprise environment.
Execute plans and implement technical infrastructure projects to refresh supported systems.
Experience in Scripting -Bash, and PowerShell.
Excellent verbal and written communication skills.
Ability to learn and support new systems and applications.
Experience with standard helpdesk ticketing tools.
Ability to establish and maintain cooperative working relationships.
Intermediate technical knowledge of Windows and Mac Operating Systems.
Working knowledge of endpoint device and vulnerability management tools and platforms such as Microsoft Intune, JAMF, Automox, VDI, Qualys, etc.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.