The Project Manager plays a pivotal role within our organization, responsible for ensuring the successful delivery of projects that meet or exceed client expectations. This role involves direct client management, both face-to-face and virtually, and requires a proactive approach to understanding client-specific use cases and requirements.
Responsibilities:
Face-to-face and virtual client management for software implementations
Manage and execute multiple simultaneous projects from initiation to closure
Take ownership and be accountable for project outcomes, ensuring they align with client expectations and deliver tangible value
Collaborate and work closely with clients to gain insights into their unique use cases and requirements, shaping the project's objectives and scope.
Gather effort estimates, prepare work breakdown structures, and define project schedules in a formal project plan
Coordinate and track the internal progress of the project, ensuring milestones and deliverables are met in a timely manner
Create and manage tickets for client-requested features, ensuring a clear understanding of user stories and business requirements
Prioritize work to best meet deadlines and proactively optimize teams' time and effort
Identify, manage, and mitigate risks and issues, providing proactive communication to stakeholders and clients
Develop and conduct presentations and demos, and other formal communications, to articulate project value and progress
Drive the Change Management procedures for assigned projects
Maintain Project Artifacts and implement versioning procedures throughout team
Maintain effective communication channels with both internal and external stakeholders, ensuring transparency and alignment
Provide escalation management by addressing and resolving client escalations efficiently, while maintaining client satisfaction
Provide internal training and mentoring on Project Management best practices
Education, Experience and Skills Required:
Bachelor's degree and a minimum of 5 years of experience in Technical Project Management or the professional equivalent.
3-5 years of proven experience in a demanding project management role within the software technology and IT solutions arena
Demonstrated ability to manage complex projects and multitask effectively
Strong organizational and project management skills with demonstrated ability to prioritize and manage multiple small projects concurrently
Experience facilitating communication across all areas of the organization
Excellent written and verbal communication skills
Strong interpersonal skills and professional attitude, with an ability to manage client relationships effectively
Excellent presentation skills, with experience in developing and delivering formal communications
Strong understanding of business needs
Experience in risk management and escalation handling
Proficiency in MS Office, specifically Excel, Word, Outlook and Project, SharePoint experience preferred
Ability to create clear and concise user stories and business requirements
Strong understanding of business needs
Detail oriented and able to work well under pressure and meet deadlines
Self-starter with good follow-through, able to take direction