Handle inbound and outbound customer calls with professionalism and empathy.
Provide accurate information and timely resolution of customer inquiries.
Assist customers in navigating our products/services and troubleshooting any issues they may encounter.
Maintain a high level of product knowledge to effectively address customer concerns.
Document all interactions accurately and comprehensively in our CRM system.
Collaborate with cross-functional teams to ensure customer satisfaction.
Qualifications:
High school diploma or equivalent; college degree preferred.
Proven experience in a call center or customer service role.
Exceptional communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Proficiency in using CRM software and other relevant tools.
Ability to work in a fast-paced environment and adapt to changing priorities.
Benefits:
Competitive hourly rate of $17.
Comprehensive health, dental, and vision insurance options.
Retirement savings plan with employer matching.
Paid time off and holiday pay.
Opportunities for career advancement and professional development.
Desired Skills and Experience Job Summary: We are seeking a dedicated and personable Call Center Representative to join our team. The successful candidate will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, resolving customer inquiries, and promoting our products and services.
Key Responsibilities:
Customer Interaction:
Answer inbound calls promptly and courteously. Make outbound calls to customers for follow-up, surveys, or sales purposes. Provide accurate information about products, services, and policies. Handle customer inquiries, complaints, and issues efficiently and professionally. Problem Resolution:
Identify and resolve customer issues using the provided tools and resources. Escalate complex issues to the appropriate department or supervisor. Follow up with customers to ensure their issues are resolved satisfactorily. Sales and Promotion:
Upsell and cross-sell products and services when appropriate. Meet or exceed sales targets and performance metrics. Data Entry and Documentation:
Accurately enter customer information into the company's database. Document all call information according to standard operating procedures. Team Collaboration:
Work with team members to achieve collective goals. Participate in training sessions and team meetings. Share feedback and suggest improvements for processes and services. Qualifications:
Education: High school diploma or equivalent. Additional education or certifications in customer service or related fields is a plus. Experience: Previous experience in a call center or customer service environment preferred.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.