Are you a seasoned restaurant operator with a passion for hospitality? Do you thrive directing a team to provide exceptional service in a fast-paced environment? Are you eager to join an organization with nearly limitless growth potential?
At Journeyman Distillery in Valparaiso, we're more than just a distillery or a restaurant. We are a popular tourist destination featuring award-winning events spaces, facility tours, and more. Our guests come not just for our craft spirits or made-from-scratch culinary offerings, but for a taste of ambiance, history, and community.
The Restaurant Manager at Journeyman Distillery's Union Hall restaurant plays an important role in building the brand through service to guests and staff. Our management roles reflect the highest values for professionalism and Craft. This role is so much more than a manager. It leads a dynamic and values driven restaurant operation that believes in stellar service to customers and the team.
All Journeyman team members must uphold and embody Journeyman's Core Values.
CORE VALUES:
GRIT
No challenge is too great.
Goals worth pursuing are never easy and perseverance and determination are essential to success.
There is no substitute for time and effort and good things will come from those efforts.
ALWAYS A JOURNEYMAN
The pursuit of excellence is lifelong and mastery is an illusion.
Joy is in the daily work and the pursuit of excellence, not a final destination.
A focus on continual improvement and doing our best.
1st CUSTOMER
Treat every customer with the mindset that they are the business' first-ever customer.
Treat customers with authenticity, kindness, warmth, care, and friendliness. Be engaging, helpful, and willing to offer a magical experience.
Be available and provide timely responses in all capacities.
Extend this mindset to our vendors, suppliers, partners, and especially our fellow employees, never taking any of them for granted.
AMBASSADOR
Take pride and ownership in your work.
Engage and actively participate in your work and company activities.
Be a positive force in the workplace, creating a culture of positivity.
Extend common courtesy to yourself, employees, and guests.
Evangelize and promote the company and brand.
We believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.
Here's a peek at what you will receive as a Journeyman employee:
Outstanding Growth Opportunity!
Paid Time Off
401(k) with Employer Match
Medical, Dental, Vision, Life, and Supplemental Insurance Options
Free Monthly Bottle of Spirit (21+)
Loyalty Incentives (ask about our 5-Year Bottle Reward!)
25% Employee Discount
Monthly Employee Tour with Owner/Founder, Bill Welter
Annual Employee Putting Competition
3 Annual Employee Parties
YOUR RESPONSIBILITIES:
HAPPY PEOPLE
Implement strategic plans to achieve objectives in alignment with broader organizational strategies
Ensure positive relationships with tenants, guests, and other stakeholders
Lead and manage a team, including hiring, training, and performance management
Execute menus according to established standards
Conduct the Journeyman Employee Ecosystem as per the process with every direct report
Manage the resourcing of roles within the department with a focus on cultural fit
Coach team members to effectively complete tasks, communicate effectively with other stakeholders, and grow their skills
Oversee performance management of direct reports including terminations, ensuring positive and respectful relationships are maintained.
FINANCIAL RESPONSIBILITY
Oversee budget including expenses and staffing
Identify opportunities for cost savings and efficiency improvements
Analyze financial performance metrics
Streamline operational processes and workflows
Monitor and manage inventory levels
Analyze data to anticipate operational needs
Ensure compliance with financial regulations, industry standards, and internal policies
Review Scorecard Metrics and provide reports and updates to leadership and key stakeholders
WELCOMING SPACES
Establish and maintain a welcoming ambiance, considering the preferences and needs of the target audience
Enforce rigorous cleaning and maintenance protocols
Adhere to measures which ensure guest safety
Encourage guest interaction and engagement
Solicit feedback from guests regarding their experience of the property's spaces
Provide managers and the service team with consistent messaging
Requirements
YOUR ATTRIBUTES:
Strong leadership skills
Strategic mindset
Excellent problem-solving abilities
Effective communication skills
Highly organized
Strong analytical abilities
Adaptable to change
Financial acumen
YOUR EDUCATION AND EXPERIENCE:
Bachelor's degree in hospitality management, business administration, or a related field preferred.
ServSafe Manager Certification.
Minimum of 5 years verifiable experience in restaurant management, preferably in full-service establishments.
Minimum of 5 years verifiable experience managing the P&L of a business or businesses.
Knowledge of health and safety regulations, food handling guidelines, and alcohol-service regulations.
Familiarity with an Entrepreneurial Operating System (EOS) is a plus.