The Head of Quality will lead the Quality team to provide valued quality to the company's cosmetic partners. The Head of Quality will provide uncompromising attention to detail solving and managing quality issues for packaging and beauty lab production orders. Quality issues are those problems that are attributed to a product order that has already been verified and during the production order that has not met the before agreed-upon quality requirements set by either the factory, company, or the customer.
Position Relationships
This position reports to the General Manager and manages US Quality staff. This role works primarily and directly with engineering, development, project managers, China and Mexico engineering, Mexico and China quality, sales, and account manager teams to identify the root cause of a production quality issue and help the factory, company, and the customer bring to market high-quality products.
Essential Duties and Responsibilities
Responsible for the swift improvement of quality issues on production orders for package and formula orders
Responsible for developing strategic planning, direction, and control of US quality activities
Develop and implement continual quality process improvements annually
Develop, coach, and mentor the team to excellence
Provides leadership for documented and repeatable processes in quality
Support Sales by meeting with our customer base to support quality issues
Ensure the optimal team resources to meet package and formula quality issue requirements
Resolves customer issues by communicating directly with customers
Leads or participates in other assigned projects
Job Requirements
Bachelor's or Master's degree in quality, packaging engineering, or other related fields from an accredited college or university
Minimum of 15 years in a technical packaging support position in cosmetics, beauty packaging or related CPG environment with at least 7 years in a leadership role
Intermediate experience with MS Office (Excel, Word, PowerPoint)
Ability to use or learn Salesforce.com software
Ability to travel domestically and internationally for quality issues
Competencies for Success
Leadership: Provide focus and motivational support to achieve excellence in client satisfaction; Foster teamwork and cooperation for team unity; Manage individual and team performance
Verbal Communication: High degree of negotiation capabilities, persuasion, and diplomatic tact to work closely with internal project team members and external clients
Analytical Thinking: Approaches problems logically; Provides meaningful analyses through verbal and written presentations; Uses discretion and independent judgment to solve complex problems
Customer Focus: Discover and meet underlying needs of clients; Act as a trusted advisor; Employ consultative attitude to best achieve the department's objectives
Work Environment and Physical Demands
The work environment and physical demands are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate in an office setting and when at an external partner's factory facility could be higher but within acceptable working conditions.
The employee is frequently required to be in a stationary position and regularly use the computer keyboard and mouse and will view the computer monitor frequently. The employee is occasionally required to stand, walk and reach with hands. The employee is occasionally required to climb or balance, stoop, kneel or crouch.The employee may occasionally lift and/or move up to 30 pounds.
Reasonable accommodations may be made to enable individuals to perform essential job functions.