We're looking for motivated, organized, and goal-orientated individuals to join our amazing team here at Soliant. We offer exceptional PAID training, ongoing coaching & a positive work environment.
The Client Support/Collections Specialist will be joining our accounts receivable team in providing excellent customer service to our clients and account managers.
The ideal candidate will possess the following: • Excellent written, verbal, and social communication skills • Strong collaboration and relationship-building skills, problem-solving skills, and customer service skills • Ability to effectively organize, prioritize, and multitask. • Must have strong time management skills, attention to detail, and be process-oriented. • Previous experience with Outlook and Excel is required. • 1 -2 years experience in an Accounts Receivable / Collections role is favorable
Other Details: • Monday to Friday at our Oldsmar office - This is NOT a remote position. • Benefits, 401(k), Paid holidays, PTO, and much more. • Soliant offers an inclusive, collaborative & positive work environment.
Responsibilities and Position Details: • Comfortable calling and emailing multiple clients daily, to follow up on their current or past-due invoices. • Ability to easily learn new systems. • Must have the ability to work both independently and with teams. • Highly organized, attentive, has a sense of urgency, flexible, and can deal with frequent interruptions and changing priorities. • Maintaining a positive and professional attitude toward clients at all times • Partner with account managers for the accurate and timely resolution of client disputes. • Accurately identify and denote the reason for client deductions. He/she also obtains and attaches documentation to client disputes supporting the conclusion of the reason for the dispute. • Collaborate with Cash Applications team to ensure payments are accurately applied to client accounts. • Able to identify and correctly resolve credits and short payments on accounts. • Support the transition of clients to more efficient payment methods. • Identify/execute opportunities for process improvements.
If you're interested in hearing more about this job opportunity & for immediate consideration, please send a current copy of your resume to Melissa.Walker@Soliant.com