Summary: The Credit Representative is responsible for collecting accounts receivable through collection calls and correspondence in an automated environment.
Essential Duties and Responsibilities include the following.Other duties may be assigned.
Problem solves and negotiate payment plans.
Reviews, analyzes and assists with the approval of customer credit.
Review credit hold orders and determine appropriate action within standard credit department procedures.
Research and document problems and solutions.
Regularly evaluate customer financial data and payment history to evaluate credit exposure.
Resolves grievances between Sales Representatives and customers.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies :Analytical - Collects and researches data; Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Customer Service - Manages difficult or emotional customer situations.Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Team Work - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information; Organizational Support - Completes administrative tasks correctly and on time. Dependability - Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.