Product Owner - Loan Servicing at Crescent Bank & Trust, Inc in Carrollton, Texas

Job Description:

Crescent Bank is looking for a Product Owner. In this role, the candidate will be leading efforts to ensure we are maximizing the value created by our development team, by representing the "customer", articulating the product needs, developing prioritized list of features, and user stories. They will work closely with both the business and the development team to ensure the targeted product functionality needs business needs, change management (in partnership with a PM/ Ops) and post deployment reporting/ monitoring (with Analyst)

This role will be supporting efforts for Loan Servicing.

Company Profile:

Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.

Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.

Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership

We are proud to offer the following key benefits:

• Workplace flexibility for eligible positions


• All the insurance programs you’d expect- health, dental, vision, life, disability, + more


• Multiple types of paid time off


• Retirement program with company contribution


• Paid parental Leave


• Award-winning Wellness programs


• Tuition Reimbursement


• Payroll on Demand- access your pay when you need it most.

Essential Duties and Responsibilities:

• Acts as the voice of the business and customers, clearly understanding their needs through process deep dives research


• Prioritizes high value loan servicing projects intended to improve customer experience, reduce delinquency, and mitigate losses


• Curates requirements with business owners that ultimately will lead to valuable and successful deployments.


• Aligns the organization on the roadmap.


• Cleary articulate the strategy for features, user stories and acceptance criteria.


• Leads effort for refinement of the backlog with the development team.


• Supports all deployment and Change Management activities including Business UAT, training, monitoring and reporting plan


• Actively participates in key Agile and Scrum ceremonies

Position Requirements:

• Bachelor’s Degree in related field


• 2-7 years’ experience as a BSA/ Product Owner


• Financial services/auto lending loan servicing experience a plus.


• PO/PM Certification, Agile Methodologies, Azure DevOps


• Ability to build strong relationships across the organization/ collaborative


• Ability to think of the bigger picture and understand downstream impacts


• Ability to translate user needs into functionality needs