Akkodis is seeking to fill an Onsite IT Support Analyst job in Greensboro, NC. The successful candidate will perform analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. This position is for experienced first level (Help Desk) candidates. Attention to detail is a requirement. Service Now ticketing system experience is preferred.
Core Responsibilities
Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
Become a well-rounded member of the onsite team by being able to perform multiple functions within the group.....1st level support functions.
Perform delivery and support work according to standard methods and processes
Execute time critical support of industrial IT solutions
Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
Use delegated authority from global operations teams to manage local infrastructure solutions
Working knowledge of IP Telephony and convergences of technology as related to voice and data communications.
Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure and multiple sites, locally and remote
Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems.
Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
Ability to produce documentation for Knowledgebase solutions
Tickets are assigned to Onsite IT Support Specialists; prioritization is always towards IT issues on the factory floor.
Continuous improvements are a focus of the team. We use Kaizen's to drive those improvements.
Working environment provided at Volvo facility
A work area with a personal computer (standard office) and working space
Other duties as assigned by Onsite Manager
Required Competencies
Is dedicated to deliver customer value
Has ability to build effective relationships
Has very strong communication skills
Work patiently with end users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions
Is open to change and enjoys the challenge of unfamiliar tasks
Pursues tasks with energy, drives and has a need to finish
Broad IT background
Has fluency in English, both written and spoken
Physical demands
Moving of printers and computers up to 50 lbs.
Ability to work on, around, and under furniture within the office
Education Required
Bachelor's Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Experience Required
Ideally at least 5 years' experience in a Help Desk and support environment.
5 years of IT experience preferred.
MOUS, DCSE, A+ and Network+ (IOS) certifications in at least two of these areas is strongly encouraged.
Experience working in a highly matrixed organization.
Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.
Ideal candidate will be highly motivated with a strong sense of urgency.
If you are interested in Onsite IT Support job in Greensboro, NC then please click APPY NOW. For other job opportunities available at Akkodis go to www.akkodis.com If you have questions about the position, pleases contact Marie Badger at marie.badger@akkodisgroup.com today. Referrals are greatly appreciated.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings could include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.