Director of Food and Beverage - Hilton Orlando at Hilton Global in Orlando, Florida

Job Description:

The amazing Hilton Orlando, set on 26 lush acres, is looking for a creative leader to join their team as Director of Food and Beverage . Boasting 250,000 square feet of banquet space and 7 dining options, this property is a fantastic opportunity for you to make your mark in Florida!

A Director of Food & Beverage directs and organizes the activities of the Food & Beverage departments to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.

What will I be doing?

• Plan and direct the functions of administration and planning of the Food & Beveragedepartment to meet the daily needs of the operation.
• Clearly describe, assign and delegate responsibility and authority for the operation of thevarious food and beverage sub departments including all food and beverage outlets and banquets
• Monitor and, when necessary, develop and implement schedules for the operation of allrestaurants and bars to achieve a profitable result.
• Implement effective controls of food, beverage and labor costs among all sub departmentsand monitor the food and beverage budget to ensure efficient operation and thatexpenditures stay within budget limitations, including achieving budgeted revenue and laborexpenses.
• Assist the departmental managers in establishing and achieving predetermined profitobjectives and desired standards of quality food, service, cleanliness, merchandising andpromotions. Maximize food and beverage department profitability.
• Regularly review and evaluate the degree of customer satisfaction of the individual outlets,including banquet service, to recommend new operating and marketing policies whenever achange in demand, customer dissatisfaction, or a change in competitive environmentrequires such changes.
• Investigate and resolve food quality and service complaints.
• Develop, along with assistance from department heads, operating tools necessary andincidental to modern management principles such as budgeting, forecasting, purchasespecifications, recipes, portion specifications, menu abstracts, food production control, jobdescriptions, etc.
• Ensure compliance with all Hilton policies and procedures that relate to food and beverage, as well as local, state, and federal laws and regulations.
• Hire, train, supervise, develop, discipline and counsel all food and beverage managementteam members according to Hilton policies and procedures.
• Participate in the development of the annual budget; develop short and long term financial operating plans.
• Attend mandatory meetings including divisional meetings, executive meetings, staff meetings, etc.
• Operate traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook

What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Thorough knowledge of food and beverage operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to access and accurately input information using a moderately complex computer system.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-Class Paid Time Off (PTO)
• Supportiveparental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

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