QA Sensory and Sample Coordinator at Kettle Cuisine in Everett, Washington

Job Description:

Summary:

The Sensory and Sample Coordinator will support all sales channels through effective, professional, and timely delivery of samples to current and prospective clients shipping from the Everett, WA Facility.

Duties and Responsibilities:

• Oversee and ensure effectiveness of the sample program for the Everett production facility.


• Manage all sample communication and act as liaison between Sales Team and cross-functional internal teams.


• Submit sample requests to appropriate Customer Service and Product Development team members for processing.


• Coordinate first run trial samples with Process and Quality Assurance teams.


• Work with warehouse, culinary and QA to confirm all orders are pulled and ready to ship daily.


• Maintain backup inventory and retention on designated storage pallets in Everett freezer for future shipments.


• Execute daily sample shipments out of Everett, prepare shipping labels and any required paperwork, carefully packing samples and any requested inclusions, confirming pickup, and distributing tracking information requested.


• Maintain and order packaging par inventory levels of all shipping materials.


• Maintain Sample Request Form, adjusting for changes to product lines.


• Clearly communicate any changes to Sample Terms & Conditions, alerting the team to changes in process, lead-times, or documentation requirements.


• Track all samples and alert appropriate team members of any issues or delays to delivery, troubleshooting when necessary to solve critical delivery requirements.


• Track sample costs, providing monthly reporting by Sales Director


• Follow the company Good Manufacturing Processes (GMP’s) and safe working practices.


• Retrieve sensory samples and heat for panel review daily.


• Create Sensory documentation for the daily review of sensory samples.


• Arrange sample collection of non-conforming products that are observed from the panel.


• Maintain log of sensory details for trending and continuous improvement


• Maintain test kitchen and work area in a clean and organized manner.

Required Skills:

• Attention to documentation and details.


• Prior inventory management based on minimum and maximum levels.


• Attention to time sensitive collection of samples.


• Attention to time sensitivity of packaging and shipping products on time.


• Works under close supervision and has little or no decision-making responsibility.


• Position is not responsible for influencing the decisions or actions of others.


• Position has little to no contact with customers.

Qualifications and Experience

• Two years of related experience with respect to Quality Assurance


• Good communication skills including computer, writing, and verbal


• Ability to understand and verbally express ideas and instructions effectively


• Ability to work effectively and efficiently with others


• Ability to prioritize, follow instructions and follow-through to achieve results

Americans With Disabilities Act:

Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws.  This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and advancement opportunities, termination, compensation, training, and any other conditions or privileges of employment. 

Core Values:

Kettle Cuisine takes the utmost pride in its people, products, and reputation. Each employee is expected to understand and live our core values every day.

Honor Food – We create and produce the best tasting, safest, all natural recipes that strive for perfection in every batch, from bench to kettle

Honor Each Other – We seek to develop trusting, respectful, and mutually rewarding relationships with all our team members and business partners

Honor Development – We recognize and nurture each other’s talents, strengths, and interests in order to further strengthen and grow our team 

Honor Innovation – We continually strive for creative and sustainable ways to achieve excellence

Compensation:  $22.00-$24.00/ hour (DOE) 

 Kettle Cuisine offers the following benefits at low cost or no cost: 

• Medical, Vision and Dental Insurance


• 401K


• Paid Time Off (PTO) and Sick Leave


• Paid Holidays


• Paid Maternity and Paternity Leave


• Life Insurance and Disability Insurance


• Tuition Assistance 

SKILL REQUIRED

• Associates degree, or equivalent experience required.


• Requires one to three years of experience in the food industry


• On-the-job training of 0-3 months


• Experience working in temperature-controlled settings & perishable items


• Strong verbal and written communication skills


• Ability to work all scheduled shifts


• Basic data entry and simple formatting of documents



• ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:



• Goal oriented & well organized


• Passion for food


• High standard of organization and attention to detail


• Team Player


• Able to juggle multiple projects simultaneously


• Strong problem-solving skills


• Bi-lingual English/Spanish preferred

WORKING CONDITIONS AND PHYSICAL EFFORT

The work environment characteristics described here are representative of those a Samples Coordinator encounters while performing the essential functions of this job.

Physical Demands/Efforts

• Work requires occassional physical exertion including some lifting of objects weighing up to 40 pounds.

Mental & Visual Demands

• Work performed by this position requires moderate mental concentration to effectively execute moderately complex tasks.


• Work requires frequent visual effort for extended periods of time.



• Work Environment and Hazards



• Employee works in a manufacturing setting with frequent exposure to heat/cold, dust, noise or other factors that may require protective equipment and still pose a hazard.


• This position has regular exposure to hazards that could result in injury and loss of time at work.


• Travel is not required for this position.

CORE VALUES

Kettle Cuisine takes the utmost pride in its people, products and reputation. Each employee is expected to understand and live our Core Values every day.

• 
  Honor Food – We create and produce the best tasting, safest, all natural recipes that strive for perfection in every batch, from bench to kettle


• 
  Honor Each Other – We seek to develop trusting, respectful and mutually rewarding relationships with all our team members and business partners


• 
  Honor Development – We recognize and nurture each other’s talents, strengths and interests in order to further strengthen and grow our team 


• 
  Honor Innovation – We continually strive for creative and sustainable ways to achieve excellence

AMERICANS WITH DISABILITIES ACT

Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws.  This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

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