Sr. Capability Manager - Hybrid - Evernorth Health Services at Cigna in Bloomington, Minnesota

Job Description:

Evernorth Behavioral Health - Capability Manager

Leads the requirement elicitation for strategic investments across Evernorth Behavioral Health. Manages the definition of Lean Business Cases (LBC) and refining into business capabilities that enable Behavioral Health infrastructure and enhances Evernorth and Cigna product features. Liaison end to end across the capability lifecycle translating across matrix product, business and technology partners. Ownership of the elicitation of value assertions, impact analysis, stakeholder management, and business requirements. This role is the key driver across business and technical delivery owning the capabilities for Evernorth Behavioral Health.

Primary Responsibilities

• Lead the development of strategic lean business cases for Evernorth Behavioral Health


• Refine strategies into business capabilities that document the assertions and business requirements.


• Partner with technology delivery team throughout the technical delivery lifecycle to ensure solutions and value are being delivered.


• Identify current and future state process that defined the business or operational opportunity.


• Manage stakeholder roster, set engagement expectations, and manage elicitation and review forums and proper change controls through the delivery lifecycle.


• Responsible to engage operational readiness resources in all stages of the delivery lifecycle to ensure awareness, alignment and readiness to deliver on Change Management functions-communications, training, SOP, Process mapping and run state support.


• Partner with Program Manager supporting Business Strategic initiatives with capability dependencies to ensure scope and delivery timeline alignment.

Experience & Qualifications:

• Bachelor's Degree or Master's degree required


• Minimum 5 years experience in a capability facing role required


• Minimum 3 years experience in the healthcare industry required


• Minimum 1 year experience working within a project management office


• Strong analytical skills to dig deeper and bring clarity to business needs.


• Excellent verbal and written communication and organizational skills to translate to matrixed product/business and technology partners.


• Thrive within ambiguity to cope with change


• Proficient in Microsoft Office Applications (Outlook, Excel, PowerPoint, OneNote, Word, etc.).

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.