Quality Manager at Fellowes Brands in Itasca, Illinois

Job Description:

Description

Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

We are proud to be recognized:

• Among America's Best Midsize Employers by Forbes in 2021 and 2022
• As one of Chicago's Best & Brightest Companies to Work For in 2022
• As a Chicago Tribune Top Workplace 2022 and 2023

Summary

As our Quality Manager, you will lead quality efforts and partner closely with cross-functional members of the team to ensure our product, processes and services deliver desired customer satisfaction. This role will focus on our Architectural Solutions business, which includes our modular wall systems.

We operate in a hybrid work environment, which includes remote days on Mondays and Fridays, and in-office days on Tuesdays, Wednesdays and Thursdays.

In This Role, You Will…

• Develop and maintain quality standards, specifications and procedures for our Architectural Solutions products
• Develop, train, promote and support quality efforts cross-functionally through designers, customer service and installers while ensuring adherence to established requirements
• Implement and maintain Quality Alerts and Correction Action Request (CAR) process with supplier partners
• Effectively communicate metrics and goals to all levels of the business as they apply to quality, including RMA, CAR and performance rates
• Support new and continuous product development efforts to ensure all quality related elements of the process are delivered on time, including DFMEA, DFM, quality planning, test protocols, sample testing and inspection procedures
• Actively promote quality team standards resulting in products that meet or exceed specifications for product safety, performance and reliability
• Frequently use the CAR and Quality Alert process to effectively communicate issues globally and document progress through established systems to determine corrective actions
• Write and distribute reports derived from root cause analysis of defective products or installation errors
• Work with OEM suppliers to facilitate process improvements and controls within their tiered suppliers manufacturing and warehousing operations
• Collect, organize and store relevant data within the team's documentation structure to support the corporate and global reference and usage

What You Bring to the Team

• A minimum of five (5) years of experience in quality control/quality assurance is required
• Previous experience in the contract furniture, architectural wall systems, construction and/or other similar installed office product is a plus
• Strong knowledge of quality tools and methods, and the ability to effectively lead cross-functional teams focused on quality improvement and quality launch activities
• A positive, self-starter with strong initiative and a hands-on approach to learning and solutioning
• The ability to manage competing tasks and projects, and think analytically
• The ability to travel up to 20%

Fellowes Brands - A Family Business Since 1917
For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a Brand on the Move and remain committed to finding new ways to help people work better and feel better.

Visit our Careers Site: www.fellowesbrands.com/us/en/careers/Pages/overview.aspx

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.

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PI243150680