Customer Care Associate at Atlantic Diving Supply, Inc. in Virginia Beach, Virginia

Job Description:

ADS, Inc. began more than 20 years ago by outfitting Navy SEALS with quality dive equipment, and today we're proud to manage 3,000 supplier partnerships and over 50,000 products.

Please watch this video to learn more about ADS Inc! http://bit.ly/ADS_Mission

JOB TITLE: Customer Care Associate

LOCATION: ADS Headquarters (Virginia Beach, VA - Not Remote)

RESPONSIBILITIES

This position exists to manage and, when possible, anticipate customer needs and provide legendary customer service in your area of responsibility.

RECEIVE CUSTOMER REQUESTS VIA PHONE & EMAIL 

• Manage customer care inbox and intake calls from customer care line


• Create sales opportunities to send to Sales Reps based on customer requests 


• Communicate with customers on delivery timelines 


• Become familiar with partner vendors to resolve customer issues 

ACT AS ORDER RESOLUTION EXPERT 

• Research issues and resolution options; determining appropriate resolution; providing information to customers and stakeholders


• Initiate and implement proper corrective action to resolve customer issues


• Understand the legal obligations of contracts or other funding vehicles 


• Communicate and coordinate with internal departments and suppliers to meet customer needs

ADMINISTRATION SUPPORT 

• Utilize Salesforce CRM to track and manage post-order cases, activities, and customer-requested opportunities


• Maintain detailed communication activity on customer account pages


• Contribute to the development and maintenance of standards, policies, and procedures regarding customer service

MINIMUM REQUIREMENTS

• Bachelor's Degree preferred


• Previous experience in high volume customer support or service role required


• Strong telephone skills and experience in customer service principles and practices


• Strong PC skills, knowledge of Windows OS and the internet, ability to type quickly and free of errors


• Experience with Salesforce.com preferred


• Must have a highly developed ability to multi-task. This position is expected to be able to switch gears quickly and be able to operate with multiple interruptions comfortably


• Excellent verbal and written communication skills must be able to talk to new people with ease

ADS believes that a diverse work environment leads to bigger thinking and more creative solutions to our customers problems, and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identification, national origin, or any other legally protected characteristic. We strive to represent our community with a workforce diverse in gender and ethnicity. We actively seek out veterans and the disabled for opportunities at ADS.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Marketing

Apply Now