Information Technology Coordinator at Consor Engineers in Houston, Texas

Job Description:

Information Technology Coordinator

US-TX-Houston

Job ID: 2024-4043
Type: Regular Full-Time
# of Openings: 1
Category: Information Technology
Houston

Overview

As a information technology coordinator, you’ll monitor and work through the company helpdesk system providing service to internal clients to resolve software and hardware issues related to troubleshooting, installations, configurations, procurement, and disposal. You’ll communicate regularly with internal clients, their supervisors, the IT team, and IT team leaders. You’ll participate in team meetings aimed at identifying issues, proposing solutions, and implementing improvements to enhance operational productivity. The information technology coordinator reports to the technology director.

Responsibilities

• Provide technical assistance and support for requests and issues related to computer systems, VOIP, software, network connectivity, procurement, and peripherals.• Respond to client requests, operate diagnostic tools, isolate problems, and implement solutions.• Communicate effectively through voice, messaging, and email to determine nature of problem.• Process requests through help-desk ticketing system and automation tools.• Understand and practice effective troubleshooting techniques.• Walk client through problem-solving process.• Follow up with clients to ensure issue has been resolved.• Write task-specific instructions and documentation regarding issues and resolutions.• Install, modify, and repair computer hardware and software.

Qualifications

• Associate of Science in Information Systems or Technology.• Minimum two years of IT help desk experience.• Proficiency in Microsoft Office 365, MS Teams, OneDrive, OneNote, and Windows 11 software.• This office job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines. May occasionally be exposed to noise.• While performing the duties of this job, physical demands of the employee may include constant sitting, talking, hearing, repetitive motions and occasional standing, moving, reaching, handling, grasping, feeling, and coordination. This job will rarely require lifting, carrying, pushing, or pulling over to 35 lbs.

PI243259756

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