Undergraduate Student Assistant - Grant Year 3 - Outreach Specialist
Req No: 2024-17478
Category: Research/Project
Type: Part-Time Contract
Salary: $16.85 - $18.00 per hour
Close Date:
Overview
This position is open until filled with an initial application review to take place after July 15, 2024.
The salary for this position is $16.85 - $18.00 per hour.
FUNCTION OF THE UNIT
The overall plan of SDSU's Building Bridges between Community and Careers (here on referred to Building Bridges) is a project whose aim is to position SDSU Imperial Valley (SDSU-IV) campus to be instrumental in addressing the community and regional workforce needs by facilitating pathways through San Diego State University (SDSU) to successful careers in Nursing, Public Health, and STEM education.
PURPOSE OF THE POSITION
This position will be assisting the Outreach Specialist in various duties, activities, and events as needed.
Responsibilities
Student Outreach - under the supervision of the Outreach Specialist - 75%
Provide general SDSU Imperial Valley campus information to all prospective students, families, and K-12 staff/personnel
Provide accurate information of admission requirements to all prospective students, families, and K-12 staff/personnel.
Be able to advise or present via the following modalities: one-on-one sessions, small groups, event tabling, and classroom presentations.
Be able to communicate with prospective students via phone, mail, email, text, and social media.
Collect prospective student information and transfer data into computer files or CRM database systems.
Assist with the completion of the Admission and Financial Aid applications and provide general admission information to applicants.
Represent SDSU Imperial Valley at college and career fairs and other community events.
Other duties as assigned
Prospective Student Events – 15%
Be able to conduct tours, present, or serve on student panels during campus visits as required.
Complete required hours as determined by the SDSU supervisors.
Remain on task at all times. Do not leave any event without approval from the Lead or Supervisors.
Be prepared at each outreach event including appropriate attire.
Be attentive at all responsibilities. No personal use of cell or university phones, use of personal or university computers for games and/or the internet in the office or at events.
Represent SDSU Imperial Valley at college and career fairs and other community events.
Office/Clerical - 10%
Accurately input and update data into computer systems or databases. Maintain records and files as needed.
Sort and file documents, records, and correspondence. Maintain a well-organized filing system for easy retrieval.
Professionally handle incoming calls, take messages, and direct calls to the appropriate person or department.
Manage and respond to emails promptly. Communicate effectively with prospective students, their families, staff and faculty.
Provide assistance and information to prospective students, their families, staff and faculty as required. Resolve basic inquiries or redirect to the appropriate department.
Handle sensitive information and documents with discretion and maintain strict confidentiality.
Other duties as assigned.
Adhere to all SDSU policies regarding COVID-19.
Ability to check SDSU student email on a daily basis.
Ability to gain knowledge of University admission policies and procedure.
Thorough written and oral communication skills, including English grammar, spelling and punctuation.
Strong interpersonal skills to assist in working with students, staff, faculty, and parents.
Outstanding customer service skills and a high expectation for quality.
Well organized, ability to meet deadlines and detail oriented.
Possess good judgment and common sense.
Ability to handle multiple projects at one time while exhibiting strong attention to detail.
Highly motivated individual who can foresee and complete projects with little supervision.
Establish and maintain professional, cooperative working relationships with faculty, administrators, staff, community members, and student organizations.
Knowledge of basic office procedures and the ability to operate standard office equipment, including PC & iOS based office applications and platforms including but not limited to Microsoft Word, Excel, Adobe reader, Google Suite.
Qualifications
Minimum Education/Experience
Current enrollment as an undergraduate student at SDSU
Preferred Qualifications
Must be a current SDSU Imperial Valley Student.
Must maintain a 2.50 cumulative GPA
Must be in good judicial standing with the university.
Preferred Qualifications and Special Skills
Customer service experience
Bilingual speaking both English and Spanish
ADDITIONAL APPLICANT INFORMATION:
Candidate must reside in California or live in a commutable distance from SDSU at time of hire.
Job offer is contingent upon satisfactory clearance based on Background Check results (including a criminal record check).
San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer/Title IX employer.
