As the Data Operations and Analysis Manager, you will empower us to better understand its operations and the outcomes of its services. You will partner with educators, family advocates, and finance and administrative leads to map internal processes, capture needed data, and develop feedback loops for our teams. Working with the Leadership Team, you will collectively work to improve the agency's data resources and develop and refine dashboards, reports, and deep-dive analyses that drive success.
A successful candidate will have a demonstrated enthusiasm for learning new data analysis tools/techniques, a knack for structured thinking, and a desire to help improve nonprofit operations through quantitative and qualitative analyses. This role will require both independent, creative thinking and a collaborative approach to working with different internal and external teams.
More details about your responsibilities
Own and maintain our' Quickbase operational applications
Create Quickbase reports and forms
Build and maintain Quickbase pipelines and integrations with other platforms such as Microsoft and Twilio
Manage Quickbase permissions and user model
Collaborate closely with Quickbase technical services team and manage Quickbase enhancement projects
Respond to regular support requests and bug fixes
Document database design and processes
Conduct trainings for end users in Quickabse
2. Simplify data collection and ensure data quality
Monitor operations data-capturing for quality, and work with direct service teams to improve data collection across the agency
Pioneer steps to improve data reliability, security, and operational efficiency
Regularly meet with stakeholders and end users to gather feedback for data collection improvement
2. Analyze and report data in innovative ways
Calculate summary statistics on service operations, family, and student outcomes, and share findings regularly with agency leadership
Create powerful data visuals in Power Bi to demonstrate progress and highlight trends
Perform deep-dive analyses using statistical software such as R or SQL
Education & Experience
Bachelor's degree with a minimum of two courses in quantitative analysis or data systems
Between 3 and 5 years of experience with data or business analysis, program management, operations, information systems, and/or project management
Extensive experience working with Quickbase or other low code application development platforms
Proficiency with Microsoft Excel is required, and experience with data visualization tools such as Power Bi or Tableau is desirable
Demonstrated experience in quantitative analysis (including summary statistics and data reporting/visualization) and business process improvement
Professional or academic experience with program or project evaluation or research, including data analysis, stakeholder engagement, and reporting writing
Experience with assessment and survey design and/or administration a plus
Experience with issues of homelessness or child trauma a plus
Quickbase App Builder or Quickbase Expert Builder certification a plus
Knowledge, Skills & Abilities
Ability to manage multiple projects simultaneously, with a high level of organization and attention to detail in a deadline-driven environment
Ability to learn new technologies, tools, and strategies to analyze and solve problems
Must be able to work independently and within a team
Highly motivated, creative, and detail-oriented
Proven communication skills; ability to distill and communicate complex information clearly.