Travel Customer Service Specialist at AAA Washington in Bellevue, Washington

Job Description:

Travel Customer Service Specialist



AAA Washington - Bellevue



Become a brand ambassador for the travel industry! As a Travel Customer Service Specialist for AAA Washington, you will be responsible for elevating customer experiences and cross-selling products and services. At the store location in Bellevue, enjoy our customer friendly setting, established client base, team environment, and a role that adds to our clients lives and creates lasting memories.


WHAT YOU'LL DO:

Provide a personalized experience greeting customers, identifying their needs, and uncovering opportunities for referrals to Travel Advisors or Insurance Agents

Handle customer needs or connect them with the right expert for resolution

Facilitate the processing and education of international driving permits and any applicable regulations. Process passport photo for clients

Act as a subject matter expert for AAA membership

Sell travel store merchandise, membership, attraction tickets, and financial products including the AAA credit card

Utilize a POS system and accurately process transactions


WHO YOU ARE:

Successful candidates will have a minimum of 1+ years of experience in customer services or sales with a High-School diploma or GED. Prior experiences working in a club or membership-based organization are a plus!


PREFERRED QUALIFICATIONS:

Associate or Bachelor's degree


WHO WE ARE:

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.


BENEFITS WE OFFER:

Health insurance (medical vision, prescription drug, and dental)

Up to 22 days of Paid Time Off (PTO) in the first year for vacation or sick leave

Eleven Paid Holidays every year in addition to PTO, including MLK and Juneteenth

401(k) with Employer Match

Life, STD, and LTD insurance

Flexible Spending Accounts

4 Hours of Volunteer Time Off every year

Free Premier RV AAA Washington Membership

Paid, on-going training throughout your career

THRIVE wellness program


SALARY RANGE:

Target hiring salary range is $20.63 to $25.26 per hour and offer rate is based on experience.

Opportunity for annual company-wide discretionary bonus.


RANKED AS ONE OF WASHINGTON'S 2024 BEST PLACES TO WORK by Puget Sound Business Journal


AAA Washington is committed to hiring and retaining a diverse and inclusive staff.

We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.

We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.

AAA Washington is a drug-free workplace.


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