HR - US - HR Assistant 2 at American Cybersystems, Inc. in Davidson, North Carolina

Job Description:

Innova Solutions is immediately hiring for HR Assistant


Position type: Full-Time, Contract

Duration: 6 Month

Location:
Davidson, NC


As a HR Assistant, you will:

Be the frontline support role for HR Solutions Center. The Employee Contact Center is the primary helpline to Pension, 401K, Health & Welfare, and Payroll departments. We handle inquiries from current company's employees as well as the company retirees. As an HR Solutions Customer Service Representative, you will be responsible for assisting the company's Employee (Active/Retired) population.
What you will do:

• Be able to provide assistance for 35+ customers per day (or more depending on seasonal volumes)
• Provide accurate, up-to-date information pertaining to Health & Welfare Benefits, Payroll, Pension/401k, Health Progress, Rebate, and Corporate Card Services
• Identify and resolve issues pertaining to company's policy/eligibility guidelines
• Perform needed analysis; conducting required research and provide resolution to bring closure to customer issues, during the First Call if possible
• Validate Section 2 of I-9's for New Hires joining the organization
• Follow up with customer issues in order to guarantee prompt resolution
• Ability to multi task and prioritize in a fast-paced environment
• Customer Focus/Quality oriented and results driven skills required
• Excellent communication, with analytical and decision making skills
• Document each call accurately with customer ticketing system
• Instill trust and confidence while working with customers to overcome challenges.
• Work flexible full-time hours depending on assigned shift; shifts range from 7am-7pm EST, Monday-Friday

What we expect of you:

• High School diploma: Associate degree or College Degree preferred.
• 1-2 years call center/customer care or other related customer contact experience preferred.
• Computer proficiency required (Word, Excel, Outlook)
• Inbound/Outbound Contact Center call handling (Phone Soft Skills)
Ideally, you would also be familiar with one or more of the following:
• Change Acceleration: Must be champions of change in effort to support changing initiatives and process improvements.
• Collaboration: Facilitates partnerships across teams and organizations that add value to the business. Builds and sustains an effective team environment.
• Customer Focus: Builds customer relationships and high levels of customer trust and loyalty by listening to customer issues and ideas. Uses customer feedback to establish and improve processes and systems. Manages the escalation of issues and opportunities with the appropriate key stakeholders.
• Drive for Results: Effectively and efficiently manages resources, processes, projects and systems. Acts with a sense of urgency and produces results. Ensure effective delivery, implementation and execution of HR services/processes regionally.
• Ability to work as part of a team
• Self-directed as needed
• Detail oriented with a strong commitment to quality assurance
• Manage time, work under pressure and deliver customer satisfaction
• Strong verbal and writing communication skills

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Dishank Sharma
Sr Associate Recruitment

PAY RANGE AND BENEFITS:

Pay Range*: $20 - 23 per Hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Apply Now