Lead Customer Service Operations & Maintenance Technician at Woodard and Curran in O Fallon, Missouri

Job Description:

Woodard & Curran is a national engineering, science, and operations firm with a simple vision for clean water, a safe environment, healthy communities, and happy people. As an employee-owned company, we strive to cultivate diverse teams and encourage collaboration in an equitable and inclusive culture. We seek talented individuals from all backgrounds to help us address a broad range of water and environmental issues. We prioritize our people, offering opportunities for professional growth, ownership, and flexibility. That's how we make a difference to our clients, people, and the planet.

Woodard & Curran draws on the experience of hundreds of certified operators across the country, backed by the knowledge and skills of hundreds more engineers, scientists, and regulatory experts, to quickly tackle the most challenging operational issues and keep treatment plants running efficiently and in full compliance. Woodard & Curran also reimburses employees in earning, upgrading, and keeping their licenses and certifications within the industry.

What would you be doing at Woodard & Curran?

Woodard & Curran has a phenomenal opportunity to join our Customer Service Department team at our Public Water Supply District #2 / East Central Missouri Project. We are looking for a Lead Customer Service Operations & Maintenance Technician who will partner our Area Manager and Plant Managers. In this role you will supervise, assign tasks and work with the Customer Service team. Employees who join Woodard & Curran's staff find a culture that is welcoming, supportive, and empowering.
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Typical responsibilities include but are not limited to:

• Maintain continuous communication with District staff, Operations Customer Service, and other project personnel


• Perform, manage, and supervise all aspects of meter reading, meter installation, maintenance, and replacement.


• Perform, manage, and supervise all aspects of water and sewer line locates


• Perform, manage, and supervise service orders and customer services


• Perform, manage, and supervise water and sewer tap inspections


• Perform manage and supervise maintenance of vehicles and equipment


• Knowledge of and compliance with the District's rules and regulations and Woodard and Curran's and the District's Health and Safety procedures

What will you need to succeed?

• Must possess and maintain a DS-III Water License for the state of Missouri.


• Minimum High School Diploma or equivalent.


• Applicants will possess proficiency with computers, including the ability to work with, Microsoft Word, Excel, Maintenance Management Programs, Global Positioning System (GPS), and other job-related specific systems.


• Minimum seven years of professional experience in customer service.


• Must possess a valid Missouri Driver's License.

Why would you choose Woodard & Curran?

• Competitive compensation.


• Excellent Benefits to include retirement, generous paid time off, holidays, medical & dental insurance, flexible spending account.


• Career growth.


• Support and reimbursement in earning, upgrading, and keeping your licenses and certifications within the industry. Bonus potential for obtaining next level licensure.

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$27 - $30 an hour

Depending on qualifications and experience.
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Benefits & Wellbeing

Retirement Savings:

• 401(k) Pre-tax or Roth Contributions: Company will match equal to 100% of the first 3% of salary contributed, All employees are eligible to participate in the 401(k) plan and are 100% vested in the value of own contributions and any employer matching contributions.

Time away from work:

• Vacation time is provided to full and part-time regular employees. Vacation is accrued, based on number of hours worked per week as well as prior years of experience.

• Woodard & Curran offers paid sick time to eligible employees who are absent due to their own non-work related, illness, injury, or medical procedure.

• Woodard & Curran provides up to 80 hours of Paid Parental Leave for child bonding in a 12-month period.

• Company-paid short- and long-term disability insurance from Sun Life to assist with replacing a portion of your income in the event of non-job-related illness or injury. Eligible employees are automatically enrolled and eligible immediately.

Coverage and support for your needs and wellbeing:

Personal and Family health: Company offers three medical plan options based on geography; plus HSA and PSA plans are available based on eligibility, additional options include dental and vision plans.

Company provides basic employee group life insurance and AD&D benefits; additional voluntary life insurance for employee and family are available through Sun Life.

WayForward powered by Dario: EAP Program combined with personalized mental health and wellbeing coaching.

LiveWell wellbeing program: credit incentive is available, up to $600 annually - nutrition and fitness reimbursement, and access to the Virgin Pulse wellness platform.

Education: Tuition assistance offers eligible employees up to 100% reimbursement of tuition, books and fees up to $5250 per year, for courses related to the employee's job or planned career development.

Equal Employment Opportunity and Affirmative Action Statement

Woodard & Curran is an Affirmative Action and Equal Opportunity Employer. Individuals with Disabilities and Protected Veterans are encouraged to apply. We are committed to ensuring our employment practices are non-discriminatory and based solely on job-related factors. To read our entire Affirmative Action and Equal Employment Opportunity Policy Statement, click here . To view the Workplace Discrimination Is Illegal poster and supplement, click here .

If you have a disability and need a reasonable accommodation to apply, please contact Beth Sweitzer .

Diversity, Equity & Inclusion

We value diversity, equity and inclusion and encourage individuals from all backgrounds to apply.

Woodard & Curran believes that complex teams working together in an equitable, inclusive space provides the best opportunity for achieving our vision of clean water, a safe environment, healthy communities, and happy people. Our success is tied to a culture that embraces our differences so that everyone can bring their whole, authentic selves to work. When our people are supported to reach their full potential, we provide the most innovative, sound, and effective solutions.