Bilingual Customer Service Rep 2903 at Roth Staffing Companies in Ontario, California

Job Description:

Seeking Bilingual Spanish Customer Service Rep 2904 to efficiently managed a high volume of calls and emails with promptness and professionalism. To support Spanish speaking customers by processing orders, addressing complaints, resolving issues, and maintaining a database that included account details, product information, and inquiries. Diligently recorded all customer interactions and transactions. Collaborating with senior management, contributed to operational changes that resolved shipping issues, enhancing customer satisfaction and saving significant costs. Additionally, identified and implemented more effective workplace procedures, offering innovative ideas and solutions to routine challenges.


Skills:


- Bilingual proficiency in Spanish and English


- Proficient in Microsoft Office: Outlook, Word, PowerPoint, and basic Excel


- Exceptional writing and communication abilities


- Technologically adept with Google applications


- Strong orientation towards customer service


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All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.