Job Description:

You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

Technology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world.  OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.

The Job Details are as follows:

The Member Relations Program Manager is responsible for working with the Director of Member Relations to strengthen and deepen relationships with member libraries and external library organizations as well as supports the OCLC Leaders Council to help advance OCLC strategies. Specifically, the role is responsible for:
• Continuing to help evolve Leaders Council processes and operations to assure increasingly meaningful engagement for both GC members and OCLC.
• Working with external library organizations to identify partnership opportunities that align with OCLC strategies.
• Engaging with library leaders to improve connection with members both through the OCLC Leaders Council and the general library landscape.

Additional Responsibilities:

• Develop and activate membership strategies and initiatives that support the active engagement of library members in OCLC.


• Supports the full calendar of OCLC member activities including the annual OCLC Leaders Council meeting, Board of Trustee elections, OCLC webinars and Council Connect Sessions.


• Responds to member email inquiries about membership involvement in OCLC and coordinates with Sales team.


• Works closely with Marketing teams to support holistic approach to member engagement and messaging with an eye towards repurposing and re-using existing event topics, agendas, and presentations. 


• Helps to identify and prioritize objectives for OCLC members based on analysis of targeted customer and end-user needs, and coordinating staff and external partners to acquire, produce, and publish programs and webinars that meet stated objectives.


• Provides oversight, maintenance, and content management of LCConnect, the Leaders Council information and discussion portal, SharePoint site for Member Relations and the OCLC external Member Relations website pages, eNews, and blog.


• Collaborates with and contributes to other OCLC member-facing teams including sales, product management, research, support, marketing, etc., to facilitate member engagement, respond to member inquiries, and report to internal staff results, findings and feedback from member interactions and activities.  

Qualifications:

• Minimum of 3+ years’ experience managing communities and/or member relationships.


• Bachelor of Arts degree - Master of Library or Information Science degree is preferred.


• Library and industry acumen with emphasis on network and relationship building.


• Skillful in diplomacy, negotiation, and cultural awareness/relations.


• An understanding of OCLC priorities and directions. Familiarity with OCLC services, programs, or activities.


• Experienced presenter; comfortable presenting and influencing senior leadership and external stakeholders


• Excellent written, organizational and communications skills.


• Interpersonal skills and ability to work in both a partnership level with senior library leaders and in leadership level with groups and individual members.


• Self-directed with strong commitment to collaborative working style.


• Ability to apply strategic thinking and planning to a complex program; set goals and design initiatives; align project resources to desired results


• Experience with MS Office Suite and knowledge of communications technologies.

Working Conditions: Normal office environment.

ADA/EAA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

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