Administrative Representative, Warehouse at ICU Medical, Inc. in Dublin, Ohio

Job Description:

Position Summary


The primary goal of the Administrative Representative, Warehouse is to provide day to day support for the operations at the contracted public warehouses that supply finished goods to ICU Medical customers throughout the U.S. This position will act as a liaison between the public warehouses and all levels of personnel in distribution, customer care, accounts receivables, inventory deployment, quality assurance, and transportation. Key activities include SAP troubleshooting, forms management, emergency order monitoring, inventory reconciliation, service level resolution, returns entry, freight claims processing, and accessorial review and payment.



Essential Duties & Responsibilities


• Monitor emergency orders to ensure they are released to the warehouse, picked, and tendered to a carrier to meet customer expectations. This may require coordination of release from credit hold, Ibuy, marketing reserve, etc.

• Provide training and day to day support to the public warehouses on ICU Medical's operating procedures and the SAP order management system.

• Monitor and resolve service level inquiries in the SAP system. This includes investigation of picking/shipping errors,

• carrier service failures, returns order entry, transportation claims, customer schedule changes, etc.

• Responsible for data collection and distribution of weekly and monthly metrics reports to the U.S. Logistics network.

• Audit and approve all warehouse invoices to ensure proper billing.

• Work on special assignments as they arise



Knowledge, Skills & Qualifications

• Exceptional interpersonal skills; professional demeanor and attitude
• Strong analytical skills
• Strong organizational skills
• High level of attention to detail
• Excellent verbal and written communication skills
• Ability to prioritize key business objectives and respond quickly to changing priorities
• Ability to work independently with minimal daily instruction
• Able to multitask and work in a fast-paced environment
• Proficient in Excel, Word and Outlook

Education and Experience

• High School diploma; Bachelor's degree from an accredited college or university is preferred
• Minimum 3 years of experience

Travel Requirements


• Typically requires travel less than 5% of the time



Physical Requirements and Work Environment


• This is largely a sedentary role.

• This job operates in a professional office environment and routinely uses standard office equipment. Apply Now