Customer Service Representative at Roth Staffing Companies in Woburn, Massachusetts

Job Description:

Are you looking for a great opportunity to be part of a dynamic team in the HVAC industry? Are you committed to providing exceptional service and solutions to our customers. Our client is seeking a dedicated and customer-focused Customer Service Representative to join their client on a direct hire basis. If you are passionate about delivering top-notch customer service and have experience in the HVAC industry, we want to hear from you!


Location: Woburn, MA (100% onsite)


Salary: $49,920 - $58,240


What's in it for you:

• Medical, Dental, Vision Insurance


• 401K


• PTO/Holidays

Schedule:

• Monday-Friday, 9am-6pm


• Saturday monthly rotation, 8am-12pm
  
  
  • **On-call rotation scheduled (once a month)
    
    
    
    • Friday, 8am-12pm
    
    
    • Saturday, 12pm-10pm
    
    
    • Sunday, 7am-10pm
    
    
    
    
  
  
  
  

**On call Rotation schedule, employee automatically receive $150.00 for the coverage regardless of whether they worked. Paid additional for any minutes on the phone; all time over 40 hours is paid out at time and a half



Responsibilities:

• Greet and assist customers in person at our service location


• Answer customer inquiries via phone, email, and in-person, providing timely and accurate information


• Schedule and coordinate service appointments, ensuring prompt and efficient service delivery


• Maintain detailed records of customer interactions, transactions, comments, and complaints


• Address and resolve customer complaints and issues, escalating to the appropriate team members as necessary


• Provide product and service information to customers, assisting them in understanding their HVAC options and needs


• Process orders, forms, applications, and requests promptly and accurately


• Assist with billing inquiries and process payments

Qualifications:

• High school diploma or equivalent; additional education or training in HVAC or customer service is a plus


• Proven experience in a customer service role, preferably within the HVAC industry


• Strong communication, interpersonal skills, and excellent problem-solving and attention to detail


• Proficient in using computer systems and software, including Microsoft Office and customer service management systems

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Apply Now