Project Engineer at BBP Sales, LLC in Baton Rouge, Louisiana

Job Description:

BBP is a leader in providing instrumentation, valves, analytical products, and control systems across the Southeast region of the United States. With over 30 years of experience, BBP is renowned for its personalized attention and superior responsiveness, delivering innovative solutions tailored to meet the unique needs of its customers. Their comprehensive services include field services, MRO services, and fabrication, making them a trusted partner for high-quality automation solutions. BBP prides itself on expert knowledge and a commitment to exceptional service.

BBP is hiring a Project Engineer to support the sales team by providing in-depth technical knowledge and solutions to meet the needs of our valued customers. The Project Engineer is an subject matter expert on our products and services is responsible for generating project quotes, processing orders, and delivering top-notch customer support.

As a Project Engineer, you will be responsible for:
Respond to customer inquiries promptly and professionally, addressing their questions and concerns.Build and maintain strong customer relationships to enhance customer satisfaction and loyalty.Maintain accurate and up-to-date customer records, including contact information and customer notes.Provide technical expertise and support to the sales team in understanding and selling the company's products or services.Serve as a technical point of contact for customers, addressing their questions, concerns, and technical issues.Assist in creating technical proposals and documentation for customers, including quotes, technical specifications, and pricing details.Efficiently process customer orders, ensuring accuracy and completeness of all order details.Monitor and track order status, providing customers with updates and delivery estimates.Assist customers in making order modifications, including changes to product quantities, specifications, or shipping details.Resolve order discrepancies, shipping issues, and other customer concerns effectively and in a timely manner.Maintain accurate records of customer interactions, quotes, and orders in the company's order management system.

Education:
Bachelor of Science degree (or equivalent education) in an appropriate engineering discipline or the sciences from a four-year accredited college or university.

We are looking for someone with:
Must have 3-5 years (minimum) of experience in technical support, project engineering, or technical inside sales. Proven track record of providing exceptional customer service and technical support. Strong technical knowledge of engineering principles and the ability to understand and explain complex technical concepts and product features.

Interested?
We pride ourselves with having a simple but thorough interview process. This includes a phone interview with the recruiter, virtual interview with hiring manager, pre-employment assessment and an in-person interview with key individuals at one of our locations.
Here at BBP, were always on the lookout for top talent. If you enjoy a friendly work environment and the opportunity to learn new things every day, we think youd like it here. Most importantly, at BBP our employees enjoy coming to work where they can solve new challenges
Our benefits include training & development, flexible schedules including every other Friday half-day, medical benefits (health, dental and vision), 401k with match, profit sharing and paid time off.