Kforce has a client in Long Beach, CA that is seeking a Junior Desktop Technician responsible for providing technical support for desktop computers, laptops, peripherals, and software applications. This role involves troubleshooting hardware and software issues, maintaining and repairing equipment, and providing support for network and printer-related problems.
Desktop Support:
Install, configure, and maintain desktop computers, laptops, and related hardware
Provide technical support and troubleshooting for software applications, including the Windows operating system and Microsoft Office suite
Perform regular maintenance tasks such as software updates, virus scans, and system backups
Network Support:
Assist in setting up and maintaining basic network infrastructure, including routers, switches, and wireless access points
Troubleshoot network connectivity issues for desktops, laptops, and other devices
Assist with user account management, including password resets and access permissions
Printer Support:
Install, configure, and maintain printers and multifunction devices
Troubleshoot and resolve printer-related issues, including connectivity and print quality problems
Maintain an inventory of printer supplies and order replacements as needed
Customer Service:
Provide excellent customer service and support to end-users via phone, email, and in-person
Document and track all support requests using a ticketing system
Communicate effectively with users to understand and resolve their technical issues
General IT Support:
Assist with the setup and support of audiovisual equipment for meetings and presentations
Maintain accurate records of hardware and software inventory
Participate in IT projects and initiatives as required
REQUIREMENTS:
Solid understanding of Windows operating systems, basic networking principles, and printer support
Proficiency with Windows operating systems (Windows 10, Windows 11)
Basic knowledge of networking principles and protocols (TCP/IP, DNS, DHCP)
Experience with printer setup and troubleshooting
Familiarity with remote desktop tools and ticketing systems
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.