Business Banking Area Manager at HomeTrust Bank in Knoxville, Tennessee

Job Description:

Job Summary

Responsible for the business development/sales activities of a territory and leadership of an assigned branch.  Serves primarily operating companies with specified annual revenues, lending needs up to a specified amount in total credit exposure and sources/originates any commercial loan opportunities.  Responsible for the discovery of full business and consumer relationship opportunities, and partners with branch team for their facilitation and development of consumer product or relationship referrals.

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for the acquisition, retention, and expansion of new relationships with small businesses.


• Increase HomeTrust Bank brand awareness in metro markets through consistent marketing efforts, active and engaged community involvement and leadership, and value-added ideas.


• Responsible for all phases of the customer service and sales life cycle for an assigned branch or territory, including lead generation, utilization of relevant systems, adherence to applicable policies, leveraging of product knowledge, assessment of credit worthiness of prospects, and facilitation of communication between internal partners and customers.


• Create, implement, and modify effective and targeted calling plans/strategies that guide activities from week to week.


• Regularly review branch sales reports, tracking weekly/monthly sales and service performance for the branch and individuals alongside the Branch Manager and Regional Market Leader


• Maintain overall accountability for branch operational safety and soundness and collaborate with Branch Manager and Regional Market Leader on the identification and assignment of daily tasks and activities.


• Coordinate and/or conduct regular branch meetings and coach branch staff on sales and service behaviors/techniques in the absence of the branch manager.


• Support Branch Manager and staff with small business banking sales training.


• Regularly work renewal and loan pipelines, effectively meeting necessary deadlines for maturity dates.


• Effectively collaborate with other lines of business within the bank to identify sales opportunities and provide outstanding customer experience and cross-sell and refer financial institution products and services.


• Provide leadership of assigned team, lead efforts in recruitment, interviewing, and training employees, plan, assign, and direct departmental work alongside the Branch Manager and Regional Market Leader.


• Coordinate interdepartmental goals to ensure alignment with company goals and vision.


• Coach and provide ongoing performance feedback to Branch Manager, set realistic and measurable performance goals, and ensure employees have appropriate professional development opportunities.   


• Effectively manage performance and assist employees to meet established company standards and expectations.


• Maintain confidentiality and security of sensitive information.


• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.


• Complete all mandatory annual compliance training.


• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.


• Perform other duties and special projects as assigned.

Job Requirements

Education:

• High school diploma or equivalent required.

Required:

• 8+ years of successful banking experience as a proven dynamic sales leader required in Branch Management, including small business lending, consumer lending, and other customer solutions.


• Ability to successfully complete in-house training programs, as required.


• This position requires S.A.F.E. registration at the time of employment. 


• Thorough knowledge of credit underwriting processes and the ability to execute small business cashflow analysis.


• Skilled in business and consumer lending with thorough knowledge of the sales and service process.


• Thorough knowledge of all HomeTrust Bank consumer and business products and services.


• Knowledge of loan and deposit requirements, processes, and procedures.


• Ability to drive branch performance to meet and exceed branch sales and service goals.


• Steadfastly pushes self and others for results and creates a branch culture of ownership and accountability.


• Skilled professional networker and relationship builder, and effective at targeted prospecting and full lifecycle of sales and service.


• Excellent attention to detail, with strong organizational and communications skills.


• Familiarity with all federal and state banking regulations, including the Bank Secrecy Act and the USA Patriot Act.


• Fluency with PC and web-based software and systems and must be comfortable with e-banking platform.


• Ability to serve as a role model for maintaining a positive branch environment and banking experience with an ever-present focus on doing what is right for the customer.


• Proficient in Microsoft Office products.

Preferred:

• Bachelor’s degree in a related field 

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. 

Work Environment, Physical Requirements  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.


• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.


• Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.


• The employee will frequently communicate and must be able to exchange accurate information with others.


• The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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