Customer Service Specialist at CooperVision, Inc in Victor, New York

Job Description:

Why Work With Us

As a Great Place to Work, our environment recognizes each employee as a vital member of the team. Integrity and respect are fundamental to our working relationships. We are friendly, inventive, and dedicated. We don’t quit until the job is done right! Our lenses don’t just change vision, they change lives. Join a team that is passionate about improving other’s visual health and quality of life.

JOB SUMMARY

This is a Hybrid Customer Service Specialist role and is responsible for providing optimal quality customer experience for all communication channels in English and Spanish (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations. In this role, you will support team concepts and the goals and objectives of the Customer Service department. 

This Hybrid role is based out of our Victor, NY office 3 days a week, with 2 days from home

Shift is Monday - Friday, 10:30am - 7:00pm - no weekends!