Director of Homeowner Services at Habitat Charlotte Region in Charlotte, North Carolina

Job Description:

Mission-Driven Career Opportunity

One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As Director of Homeowner Services, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?

• Competitive salary and benefits


• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)


• Work/life balance supported by generous PTO


• Career development and promotion opportunities


• Casual working environment


• Retirement planning a 403(b) with 3% organizational match

Position Purpose

Oversee and leads the Family Services Education Team (Financial Education & Outreach) Family Selection Team (HB applications processing, underwriting and approving) and Family Support team (preparing, educating, empowering and equipping Homebuyers-In-Process (HIPs)) for Habitat Charlotte Region’s (HCR’s) Home Buyer’s (HB) program.  Ensure all HB applicants are selected, processed, supported and educated according to Habitat Charlotte Region’s homebuyer program policies and real estate and mortgage lending laws including, but not limited to, The Federal Fair Housing Act, ECOA, TRID Act, RESPA, FCRA, HMDA, HFHI policy requirements and recommendations.  

Essential Functions

General Manager & Leadership –

• Directly supervise, lead and empower through inspiration, innovation and outcomes the Financial Services Education Manager, Family Selection & Support Manager and Neighborhood Relations & Support Senior Supervisor. 


• Ensure Homeowner Services team’s production and financial education services goals are achieved and manage staff accordingly


• Work collaboratively with the Construction, Grants & Development departments by providing reports, data, KPIs or HIP special interest stories for funding, programming, including quarterly or EOY HFHI reporting.


• Co-facilitate with the VP of Family Services the Family Services Committee quarterly meetings including the facilitation of the pre-Family Services Committee meeting with the FSC chair


• Ensure the required number of families are served to meet the affiliate’s quarterly and annual goals


• Continued commitment to process improvement that produces more opportunities for the affiliate to serve more families.


• Ensure adherence to applicable Fair Housing and Equal opportunity laws which apply to the mortgage lending process.


• Research and develop policy recommendations and procedures needed to comply with state and federal lending laws and requirements.  This includes Habitat for Humanity International (HFHI) policy recommendations and requirements.


• Controls expenses by gathering and continually assessing your team’s annual budget; scheduling expenditures; monitoring variances; implementing corrective actions.


• Identify, recruit and secure volunteers to serve on the Family Services and Neighborhood Reinvestment Committees

Program Management & Leadership –

• Provide direction and outcome-based leadership toward the recruitment and promotion for the Habitat Charlotte Region’s (HCR’s) Homebuyer’s and Financial Education Programs


• Promote the HCR’s Homebuyer’s and Financial education programs to community partners and other organizations in the HCR service area


• Collaboratively review with the VP of Family Services the application process and decision in the event of an application appeal.  


• Promote HCR’s Money Matters Financial Education program to applicants who face significant barriers toward homeownership.


• Address escalated issues from Financial Education participants, HIPs and Habitat homeowners, as needed, to discuss and resolve identified issues and obstacles


• Ensure Homeowner and Financial education outreach occurs within the entire HCR service area


• Assist with identifying volunteer opportunities for partner families


• Assist with grant reporting, audits, compliance and project research as needed 


• Perform other duties as assigned

Required Knowledge, Skills and Abilities

• Bachelor's degree (B. A.) from four-year College or university preferred; or minimum three to five years related experience and/or training; or equivalent combination of education and experience.


• 3-5 years previous experience working in a non-profit environment or mortgage lending institution is strongly preferred.  Previous experience working with Asset Limited, Income-Constrained Employed people.


• Ability to read, analyze, and interpret real estate documents and agreements. 


• 3-5 years of management experience


• Must obtain HFHI’s Qualified Loan Originator Certification (QLO) within 90 days of employment including required certification and training specific to State of North Carolina to obtain and maintain your QLO certification.


• Housing Counseling Certification preferred


• Valid Driver’s License including ability and willingness to drive Habitat-fleet vehicles within the HCR’s service area. 


• A personal vehicle that can be used occasionally for business purposes.


• Outstanding Organizational Skills


• Social Work or Related Experience


• Excellent communication, writing, leadership, people, program development, event planning, and logistical skills


• Proficient Computer and Operating Software Skills (Windows, Microsoft Office, Excel, HomeKeeper) and proficient with using, creating and editing complex Excel spreadsheets including forecasting and interpreting data and KPIs from spreadsheets and other reports. 


• Commitment to Habitat Charlotte Region’s programs and mission


• Real Estate Marketing and Sales experience preferred


• Bilingual and able to read, write, and speak Spanish proficiently is preferred

Work Environment

This position requires working indoors in an office setting, driving between locations within the HCR’s service area in all types of weather, and visiting New Home and Existing Home sites in all types of weather. 

Physical Demands

• Ability to sit at a desk and operate a computer for extended periods of time 


• Ability to lift/pull up to 40lbs unassisted occasionally 


• Ability to visit construction sites at varied stages of development including homes that may have stairs 


• Ability to drive a motor vehicle 


• Ability to communicate in person, over phone and/or computer 

Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.

Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.

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