Receptionist at Santa Ana Pueblo in Santa Ana Pueblo, New Mexico

Job Description:

POSITION TITLE: Receptionist
CLASSIFICATION: Non-exempt
DEPARTMENT: Administration
SUPERVISOR: Governors
GRADE: NE2

Position Summary:
Under direct supervision of the Governors or assigned staff member, the receptionist is responsible for performing clerical tasks within an office setting to support daily operations. Answers incoming calls, directs callers and visitors to appropriate staff. Maintains professionalism in all interactions with internal and external customers. Maintains confidentiality of all privileged information.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
Greets clients, visitors, and guests; determines purpose of each persons visit and directs or escorts him/her to appropriate location.
Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
Provides basic and accurate information in-person and via phone/email.
Receives, sends, sorts, and distributes daily mail/deliveries.
Performs filing, photocopying, scanning, transcribing, and faxing of documents.
Distributes employment applications and all other forms and assists with completion.
Processes all incoming applications for advertised positions.
Works closely with administrative staff to schedule rooms for meetings and maintain/update appointment calendar.
Issues permits for the Governors office as requested.
Locks and unlocks front office door when necessary.
Tracks office supply inventory and orders office supplies as needed.
Maintains orderly conference rooms, workrooms, storage, lobby, and break room.
Performs other work-related duties as assigned.

Minimum Qualifications:
High School Diploma or GED plus two-year(s) related experience; or equivalent combination of education and experience. Must be able to type at least 40 wpm and demonstrate proficiency in grammar, spelling, math, and filing. Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation including a motor vehicle check. Must possess and maintain a valid New Mexico drivers license and be insurable under the Pueblos insurance.

Knowledge, Abilities, Skills, and Certifications:
Knowledge of traditional form of government and pueblo customs and traditions.
Knowledge of applicable federal state, county and local laws, regulation, and requirements.
Knowledge of business English, proper spelling, grammar, and punctuation, and basic arithmetic.
Strong organizational skills including the ability to file paperwork and track workflow.
Ability to communicate effectively, both verbally and in writing.
Ability to maintain confidentiality.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to understand the Keres language (preferable).
Ability to carry out instructions furnished in verbal or written format.
Ability to analyze situations and adopt appropriate courses of action.
Ability to handle multiple tasks and meet deadlines.
Ability to maintain a professional presence and demeanor.
Ability to work closely with the Finance department on supply orders and requests. Skill in operating various office equipment, spreadsheets, and database software programs.

Physical Demands:
While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to stand and walk. Ability to lift at least 25 lbs.

Work Environment:
Work is generally performed in an office setting with a moderate noise level. Prolonged sitting is required on a regular basis.