Manager, Operational System Controls at Hyundai Capital America in Irvine, California

Job Description:

Description




Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.



Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.


From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.



Global One Company:


Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.



General Summary:


The Manager, Operational System Controls, is responsible for the daily execution of the Testing and Monitoring to ensure that HCA systems comply with applicable company Policies and Procedures. The Manager, Operational System Controls will be accountable for the development and testing of key operational controls, creating remediation plans for deficiencies, identification of trends through analysis of testing results and overseeing the completion of remediation action plans. The Manager, Operational System Controls is responsible for managing System testers, including the review of monthly testing results.



Duties and Responsibilities:


1. Manage testers, which includes, completing monthly assessment assignment schedules, reviewing testers completed assessments and remediation plans for accuracy. Furthermore, manage the development, implementation, and execution of controls to the G-Core system to validate system is appropriately executing key processes.

2. Manage and lead the execution of root-cause analysis, identification of system fixes/enhancements and execution of the identified system fixes/enhancements.

3. Manage the development and distribution of progress reports from various owners and initiatives within a shared structure. Manage & sustain reports to update the various stakeholders on the progress with the various initiatives along with details about each phase of the process.

4. Prepare and present progress reports to stakeholders and senior leaders. Support all recommendations with appropriate analysis and backup materials.

5. Actively participate in coaching and development sessions/trainings to cocreate solutions that enhance individual performance and overall team performance.

6. All other duties as assigned.



Knowledge and Skills:


• Strong problem solver.

• Thorough understanding of lean and DMAIC principles.

• Strong analytical background preferred.

• Comprehensive knowledge of Consumer Services processes, workflows, and needs. Hands-on knowledge of Customer Relationship Management (CRM, Oracle, Siebel, or a similar CRM system), including Consumer Credit Underwriting, Collections & Recoveries and Remarketing.

• Advanced process improvement skills with solid ability to conceptualize and design new methods for practical application.

• Strategic planning and critical thinking skills for solution identification; Identifies the underlying issues and root causes of problems.

• Client service driven with excellent relationship management skills.

• Flexible, adaptable, and hands-on approach with an ability to manage multiple, concurrent projects/assignments.

• Moderate to Advance PC skills: Microsoft Word, Power Point, Excel, Access, Visio, Project.



Qualifications



• 5+ years related experience in business process design, root-cause analysis, process improvement, documenting process workflows and assisting in the development of specifications/requirements.

• High degree of proficiency in facilitating and managing engagement and organizational change issues.

• Solid process methodology background (Six Sigma, Lean, etc.).

• Strong financial background.

• Prior experience with Customer Relationship Management (CRM, Oracle, Siebel, or a similar CRM system), including Service Requests and Analysis.

• Prefer 3 years' experience in Operations (Customer Service, Consumer Credit, Collections or Remarketing).

• Prefer 3 years related auto finance / captive finance industry experience.

• Prefer 3 years process improvement / project management / consulting experience.

• 2+ years supervisory experience.

• Bachelor's degree required or equivalent experience required.

• Lean or Black Belt Certification preferred.



Physical Requirements and Working Condition:


Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.



California Privacy Notice


This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.