Accounts Receivable Associate I at One Call in Providence, Rhode Island

Job Description:

Accounts Receivable Associate I



We're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.



Salary Range: $17.5 - $25.35Hourly


This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $17.5 - $25.35Hourly



Benefits Summary:

In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home


• Competitive wages with opportunities to earn annual merit increases


• Paid development hours to use for professional and community development!


• Generous paid time off, 8 company holidays, and 2 personal days per year


• $1,000 Colleague Referral Program


• Enterprise Recognition Program rewarding colleagues for their extraordinary work


• Exclusive discounts on travel, activities, and merchandise via work discount program


• Colleague Assistance Program that provides free counseling and financial services


• Tuition Reimbursement Program including certifications


• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions


• Medical, dental, and vision insurance


• Pre-Tax FSA and HSA health savings accounts


• 401(k) matching


• Company paid life insurance


• Company paid short term and long-term disability


• Referral program


• Healthcare concierge


• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.

Accounts Receivable Associates are responsible for the resolution of open aging - researching and addressing unpaid, denied and partially paid bills.


Entry level role. Basic skills with moderate level of proficiency. Has general understanding of the accounts receivable. Works under close to moderate supervision with to ensure accuracy. Consults with senior peers on processes or errors to learn through experience. Typically requires up to one (1) year of working in accounts receivable or equivalent experience.


GENERAL DUTIES & RESPONSIBILITIES:

• Facilitate resolution of open receivables by review of coding, product, contract, payment agreement, fee schedule, and/or authorization terms.
  
  


• Address denial and partial payment of invoices both timely and accurately through appropriate collection workflow processes.
  
  


• Diagnose and report to management customer issues regarding rejection trends and denials, working to improve end-to-end business processes.
  
  


• Interact with internal and external customers to resolve billing, cash, and claim discrepancies.
  
  


• Maintain accurate documentation of claim file activities.
  
  


• Address accounts receivable inquiries.
  
  

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:


High school diploma or equivalent required; Associate degree (A.A. or A.S.) in Business, Finance or related discipline preferred.


GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Intermediate MS Word, Excel, and Outlook skills.
  
  


• Medical billing and/or collection history preferred.
  
  


• Analytical and problem-solving abilities.
  
  


• Excellent math skills.
  
  


• Ability to work well both independently and in a team environment.
  
  

• Excellent follow-up and follow-through abilities.
  
  


• Knowledge of federal/state fee schedules preferred.
  
  


• Excellent oral and written communication skills.
  
  


• Must be detail oriented and have the ability to multitask.
  
  


• Must be able to follow instructions and prioritize to meet strict deadlines and production targets.
  
  

PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:

• For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
  
  


• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands and fingers, speak, and hear.
  
  


• The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
  
  


• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus.
  
  


• The work environment utilizes florescent lighting; noise level is moderate.
  
  


• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
  
  


• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
  
  


• Please be advised the job description is subject to change at any time.
  
  

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