Technology Support II - IT Desk Support at Walmart in Los Angeles, California

Job Description:

What you'll do at



Position Summary...


What you'll do...



Immigration sponsorship is not available in this role.



The Technology Support II - IT Desk Support will provide technical assistance and support to resolve systems issues, perform maintenance and upgrades, and troubleshoot technical problems related to hardware, software, and web-based applications. This role is responsible for ensuring compliance with Walmart's code of conduct and providing excellent customer service to all stakeholders.



About Technology Support & Services:


As part of the Technology Support & Services team, we are responsible for IT desk support for all Global Walmart campus offices. This includes providing Executive support when needed, where we assist senior leadership and Walmart associate located at our LA offices with their technical needs, ensuring their technology operates seamlessly to allow them to focus on their day-to-day productive work for Walmart.


Our team plays a crucial role in the larger organizational framework by ensuring that all technical systems are running smoothly and efficiently. We provide support to various departments across the organization, from front-line employees to executives, which enhances overall productivity and minimizes downtime.


By addressing hardware, software, and web-based application issues, we help maintain the operational integrity of crucial Walmart services. Our diligent work ensures that all stakeholders, including customers and internal teams, experience minimal disruptions, thereby contributing to the company's broader objectives of operational excellence and superior customer service.



What You'll Do:

• Technical Support and Troubleshooting: Resolve systems issues by identifying root causes, recommending solutions, and communicating resolutions to management


• Maintenance and Installation: Plan and execute maintenance upgrades, install and configure hardware/software, and respond to breakdowns


• Client and User Interaction: Address client issues, determine problem nature, and maintain records of software licenses and hardware needs


• Application Support: Research and troubleshoot issues with web-based applications and the intranet, coordinating with relevant divisions as needed


• Compliance and Customer Service: Adhere to company policies, maintain confidentiality, and provide excellent service to stakeholders

What You'll Bring:

• 3+ years experience in IT support a plus, with extensive understanding of Mac and Apple products ecosystem


• Strong understanding of network configurations - VPN, layers of Wi-Fi and internet


• Strong understanding of the integration environment, Active Directory


• Understanding of program/software installation and fundamentals


• Proficiency in Microsoft Office and other relevant software applications


• Ability to troubleshoot issues, identify root-cause, and resolve issues quickly


• An exceptional customer service focus

Preferred Qualifications and Experience:

• Bachelor's degree in computer science


• Certified CompTIA A+


• IT desk support experience


• Understanding of PC & MAC systems


• Self-starter mentality with experience working in a fast-paced environment


• Excellent communicator and problem solver who works well under pressure


• Possesses an analytical mindset


• Empathetic and collaborates well with others


• Strong attention to details


• Manages time well and prioritizes effectively

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.



About Walmart Global Tech:


Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.



Benefits:


Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.



Equal Opportunity Employer:


Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.



#LI-onsite




#LI-hybrid



At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
‎


‎


‎
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
‎


For information about PTO, see https://one.walmart.com/notices.


‎


‎
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
‎
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
‎


For information about benefits and eligibility, see One.Walmart.


‎
The annual salary range for this position is $72,000.00-$132,000.00
‎
Additional compensation includes annual or quarterly performance bonuses.
‎
Additional compensation for certain positions may also include:
‎


‎
- Stock
‎


‎




Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Bachelor's degree in Engineering, Information Technology, Computer Science, or related field OR 2 years' experience in technology, system management and integration, process design, or related area.




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


Microsoft Office, Operations, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.




Primary Location...



5404 Jandy Plc, Los Angeles, CA 90066-7006, United States of America



About Walmart



At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?


Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.



All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.



Frequently asked questions

• 
  On average, how long does it take to fill out an application?
  
  
  
  It depends on the role you are applying to. We do our best to keep the application process to approximately 15-20 minutes, plus an additional 20-30 minutes if an assessment is required. Further applications are faster as our system saves your data. Not all roles require an assessment and certain roles may require additional assessments.
  
  
  
  
• 
  Can I change my application after submitting?
  
  
  
  No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
  
  
  
  
• 
  How do you protect my personal information?
  
  
  
  Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
  
  
  
  
• 
  What are the recommended Internet Browsers for applying for open roles?
  
  
  
  We recommend Google Chrome 12+ for the best user experience. However, the following browsers may also be used:
  
  
  • Firefox 115+
  
  
  • Microsoft Edge 44+
  
  
  • Safari 5.0+
  
  
  
  
  
  

Apply Now