Wells Fargo is seeking a Senior Facilitator to join our team within the Talent and Learning group which is part Human Resources. This role will primarily be responsible for facilitating courses supporting National Branch Network as part of the Consumer, Small & Business Banking division.
In this role, you will:
Deliver standard and complex training material for several courses and multiple components (e.g., new hire, refresher, process, product or systems, and customer experience skills) to a diverse audience through directive teaching methods to help individual contributors and middle to more experienced managers develop crucial job skills
Provide direction and support business leaders of various levels of experience on functional learning strategy
Use advanced knowledge of general learning and development programs to understand the interconnectivity and business impact of various learning solutions
Provide one on one or group coaching to assist in the learning of new skills
Acts as a mentor and peer coach to new and tenured Learning and Development Facilitators
Act as site training point of contact and lead low risk initiatives including implementation
Partner with instructional design team to recommend modifications to keep functional course content current and to enhance programs, resources, and tools
Provide subject matter expertise and interpretation of procedures to less experienced individuals
Interact with immediate team, functional area, and internal peers outside work group on wide range of information, as well as with internal and external customers
Drive operational excellence and mitigate risk for the organization
Promote and embrace positive change influencing better learner experience
Engage with peers, partners and line of business to deliver learner centric experience
Required Qualifications:
4+ years of Learning and Development Facilitation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of experience in Banking, Financial services, and Branch Network
Desired Qualifications:
Management experience including coaching, training and mentoring
Experience facilitating courses with a focus on banking and financial services in an organizational type setting
Experience successfully utilizing technology to deliver or facilitate training in a classroom environment
Knowledge and understanding of adult learning principles
Ability to lead, train, and provide feedback to staff and corresponding managers
Strong classroom presence and facilitation skills with a dynamic presentation style
Experience with virtual training technologies
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Excellent verbal, written, and interpersonal communication skills
Job Expectations:
Willingness to work on-site at stated location on the job opening
Ability to travel up to 40% of the time
Flexibility to work different shifts
Relocation assistance is not available for this position
This position is not eligible for Visa sponsorship
Posting Locations:
5201 W Amelia Earhart Drive, Salt Lake City, Utah
2222 W Rose Garden Lane, Phoenix, Arizona
2600 S Price Rd, Chandler, Arizona
1525 W WT Harris Blvd, Charlotte, North Carolina
800 S Jordon Creek Parkway, West Des Moines, Iowa
4101 Wiseman Blvd, San Antonio, Texas
550 S 4th St Minneapolis, Minnesota
#HRJobs
Posting End Date: 18 Sep 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.