Manager, Patient Services at Signature Health, Inc. in Painesville, Ohio

Job Description:

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more


• Robust earned paid time off program (PTO)


• Federal Loan Forgiveness Program (available on eligible roles)


• Tuition & Professional Development Assistance

Reporting to the Director, Patient Services, the Office Manager is a key contributor to operational success through effective coordination of site specific administrative services. You will be responsible for managing the day-to-day duties of the Patient Service Representatives and Child Care Providers when applicable. The Office Manager leads by example to support an efficient and pleasant working environment.

HOW YOU'LL SUCCEED

• Effectively manage and oversee the daily objectives of the patient services and child care provider teams when applicable.


• Be actively engaged when overseeing your team member's individual performance which should include ongoing coaching, development, and meeting objectives through the annual review process.


• Lead by example by provide ongoing communication, teaching, and training to team members.


• Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team


• Oversee the admission process for new clients ensuring a professional and friendly experience for all individuals.


• Collaborate with clinical staff for client scheduling utilizing clinical systems and processes.


• Balance all funds at the site; oversee timely transportation of funds to the bank.


• Records, tracks, and maintains client charting in accordance with ODMH, ODADAS and professional standards.


• Demonstrate clear communication with clients, referents and team members.


• Provide administrative support when needed.


• Coordinate and communicate weekly work schedules for site Patient Service Representatives and Child Care Providers when applicable.


• Create a standout environment by diligently executing all site administrative functions.


• Create accurate reports as requested by the organization.


• Comply with all agency policies and procedures.


• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.


• May be required to perform telehealth services as determined by Signature Health.


• Adherence and completion of compliance training provided by Signature Health.


• Responsible for and completes all productivity/documentation requirements.


• Participate in all assigned staff meetings and staff development programs.


• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.


• Other duties as assigned.

Requirements

KNOWLEDGE & EXPERIENCE

• High School Diploma or equivalent required.


• 5-7+ years' experience working in a medical/clinical office required.


• Minimum one year experience working in a medical office setting, or relevant field as a Lead or Supervisor or 2 years Signature Health experience required.


• Associates Degree preferred.


• Possess a general knowledge of mental health, the disease concept of chemical dependency, chemical dependency treatment, Alcoholics Anonymous philosophy, and group dynamics

• Work is normally performed in a typical interior/office/clinical work environment.


• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.


• Requires periods of sitting, standing, telephone, and computer work.


• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.


• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.


• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.


• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.


• Possible exposure to blood borne pathogens while performing job duties.


• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.


• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are considered but not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.