Benefits: Health, Dental, Vision, Life, PTO, 401K with company match, Tuition Reimbursement, Career growth program and more
** Must Have CNC Experience**
Scope and Responsibilities:
Essential duties include, but are not limited to the following:
Proactively attains a safe and healthy work environment for all employees in accordance with company and customer's Health & Safety Policies
Ensures service department operates in compliance with our Standard Operating Procedures
Ensures customer satisfaction in all aspects of the service business
Manage Call Center Customer Relationship skillsets through call monitoring and ongoing coaching to provide an outstanding customer service experience
Develops and implements plans to ensure achievement of corporate performance metrics
Responsible for associates mandatory training requirements and periodic renewals
Maintains Skills Matrix and ensures associates are motivated and have development / training plans to ensure long term job satisfaction and development
Manages service capacity and works with HR to identify potential personnel vacancies via Strategic Workforce Planning
Leads regional recruitment opportunities (Job Fairs) and works with HR for support in providing a presence at such events
Maximizes paid service revenue in region
Manages efficient utilization of Distribution and Third-Party Service
Oversees invoicing, work estimates and quotes to customers as required
Reviews large project schedules for capacity and accuracy when required.
Project Manages resolution on critical issues and major machine problems.
Ensures maintenance of database of recurring complaints or problems with machines or with company, distribution, or contract personnel. Seeks solutions with team.
Oversees / manages overtime, takes disciplinary action, as necessary.
Establishes and controls budgets.
Completes performance evaluations for direct reports. Reviews and approves performance evaluations of secondary reports.
Manages equitable salary structure in department, addresses complaints and resolves inequalities
Education/Certification:
Business Management or related degree
Experience:
8-10 Plus years' related experience in manufacturing
3+ years of experience managing a team
Skills:
Experienced leader with the ability to maintain a high-level overview of service operations
Proven skills in team building, active listening, and delegation
Has a vision of service excellence and can develop and execute plans to achieve it
Proficient in communicating effectively at all levels, including through spoken, written, and formal presentations.
Experience working in a Manufacturing Environment, CNC experience preferred