Returns & Warranty Specialist at Roth Staffing Companies in Youngsville, North Carolina

Job Description:

100% ONSITE - DO NOT APPLY IF YOU ARE SEEKING A REMOTE POSITION



PAY: $20-$23/HOUR


LOCATION: YOUNGSVILLE, NC


HOURS: MONDAY-FRIDAY, 8:30AM TO 5:30PM


Summary/Objective



The Returns & Warranties Specialist is responsible for administering warranty claims that are received in relation to Custom Dynamics products. They are responsible for providing effective customer service, in-depth knowledge of company products and programs, as well as communicating effectively with team members within the company.


Essential Functions



- Serves as point of contact for customers and processes warranty claims accurately and efficiently.


- Provides timely and accurate responses to customers and prioritizes claims based on customer needs and safety.


- Educates customers on warranty policies and any associated fees. Collecting and processing payment for said fees.


- Pays close attention to detail and practices conflict resolution.


- Logs failed parts or defects, provides timely feedback to the company regarding service failures or customer concerns, reports any issues to the Returns and Warranties Manager.


- Sends daily reports at the end of each day that covers any reoccurring issues or customer inquiries as well as completed tasks for that day to the Returns & Warranty Manager and Customer Service Team Leader.


- Assist with any side projects as available.


Required Education and Experience



Customer Service Experience is required.


1 year of more of Warranty Experience is required.






Preferred Education and Experience



Experience in motorcycle, automotive, or a strong electrical background is a plus but not a requirement.


- Other duties as assigned.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.