Desktop Support Analyst -II - ONSITE at American Cybersystems, Inc. in Clearwater, Florida
Posted in Other 5 days ago.
Job Description:
Innova Solutions has an immediate Contract-to-Hire role open for a Desktop Support Analyst for an ONSITE role in Clearwater.
Position type: Contract-to-hire
Duration: 6-month contract-to-hire
Location: Clearwater, FL - onsite
***This is a Contract-to-Hire position. W2 Only. Not open for C2C/1099.
Executive Level Support experience - White glove service
Excellent communication skills
MUST have strong Scripting (PowerShell or Shell) experience.
Windows/Android shop with some MAC.
Intune experience is required.
Must have at least one certification - A+, MCP, MCSE, etc. is a huge plus.
JOB SUMMARY
Provides on-site and remote expert-level technical client support and services for employees following established procedures and policies. Highly involved in the development of technical procedures. Provides operational support of workstations, laptops, mobile devices, peripherals and associated applications that allow the company to conduct business and manage information. Serves as a mentor and team lead to all levels of team members that are developing IT skills with the technical aspects of COMPANY' internal support model. Understands IT architecture and provides troubleshooting and root cause analysis for outages. Provides a high level of personal customer service within established criteria and lead components of an IT project.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide exemplary service in delivering effective technical support in Desktop/Laptop hardware and software issues for Windows OS, Apple OSX, Mobile products, upgrades including diagnosis and troubleshooting.
- Provide enterprise-level support through the design, engineering, configuration, administration, maintenance and support of Microsoft System Center Configuration Manager (SCCM). As an IT Professional supporting a vast array of customers, this technology is critical to your success in the way of automation and performing many tasks without requiring manual interactions for repetitive tasks.
- Design and implement software packaging and patching strategies for Windows and Apple Desktops/Laptops.
- Develop and maintain automated test scripts for a variety of desktop technology standards covering Windows and Apple Operating Systems as part of delivering high-quality solutions.
- Have a positive, "can do" attitude, have great communication skills, business acumen and be ready to jump in and make things happen.
- Provides technical assistance to other IT team members, teaming to ensure that technical assignments are completed in an effective and efficient manner.
- Responds to system trouble calls for all internal workstations and peripheral devices as well as Operating System and application issues.
- Process daily tickets to meet or exceed SLA's.
- Responsible for meeting the key performance metrics within areas of responsibility.
- Responsible for logging information in ticketing system in accordance with IT standards.
- Perform system upgrades, testing and deployment of functional and security patches.
- Take the term "customer service" to heart. CX1!.
- Participate in 24/7 support and on-call rotation.
- Performs additional duties as assigned.
- Meets attendance and punctuality standards.
One or more of the following certifications is strongly preferred: A+, MCP, MCSE.
- Bachelor's Degree in Computer Science, Information Systems or a related technical discipline.
- 3 - 5 years of industry experience in providing End User Desktop support in companies of over 2,000 employees.
- Ability to define, manage, and resolve desktop system problems and related network issues.
- Experience with Intune and Microsoft End Point
- Experience with provisioning via OKTA
- Experience with ServiceNow, ticketing, workflows and knowledge bases.
- Proficient in PowerShell Scripting to automate daily functions and streamline daily duties.
- Experience with Zoom, Team and Audio Video Systems for virtual and Conference Room
- Proficient in Microsoft Windows and Mac OSX Operating Systems in an Enterprise Environment
- Proficient in Microsoft Office and Office 365 for Windows and MAC.
- Experience administrating, maintaining and supporting Microsoft System Center Configuration Manager (SCCM).
- Experience administrating, maintaining and supporting Virtual Desktops in VMWare and Citrix environments.
- Familiarity and understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands.
- Experience supporting mobile devices such as tablets and smart phones in an Enterprise environment. (Android/IOS/Windows)
- Strong interpersonal and Excellent Customer Service Skills (internal customer facing role).
- Ability to communicate a technical message to a non-technical audience, focusing on managing customer expectations.
Pay Range*: $25-35/hr W2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
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