Professional Services Operations Senior Manager - Charles River Development at State Street in Burlington, Massachusetts

Job Description:

What we are looking for

The Professional Services (PS) Operations Senior Manager reports to the Global Head of Professional Services Operations and will be responsible for management and oversight of operational functions related to Time Tracking & Project Management, Month End Close, Client Statement of Work, and Rate Card in support of Professional Services' ability to deliver at scale while meeting ambitious growth objectives.

Why this job is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.

What you will be responsible for

Support the Head of PS Operations in driving efficiency, scalability and risk excellence across Professional Services operations in alignment with broader strategic goals, including but not limited to:

• Drive Successful Outcomes - support the Head of PS Operations with key strategic and tactical initiatives, collaborate and coordinate across the broader Professional Services organization, as well as other functional partners.


• Risk Excellence - evolve, operate and execute business processes and controls to effectively and efficiently manage business risks. This includes, but is not limited to, Audit (internal and external), Regulatory, Business Risk Management and Organizational Transformation.


• Continuous Improvement - identify and evaluate business problems, support the design and implementation of actionable recommendations, and track success metrics as you define, codify, and build new processes and programs to reduce spend/leakage and generate efficiencies; and


• Management Communications/Reporting - optimize use of Oracle NetSuite OpenAir, a professional services resource management application, including data & process design, controls, monitoring and reporting, including: go-live tracking, overage management, month end close, quarterly business review, and any ad-hoc reporting.

• 10+ years job related/industry experience in financial services is required; Bachelor's Degree or equivalent required; Master's in Business Administration or equivalent is desirable


• Experience matrix managing people across multiple jurisdictions and time zones


• Demonstrated ability to define and execute functional strategy using a data driven, risk-based approach


• Thorough understanding of billing and revenue recognition protocols for SaaS business, the financial close process, risk, controls and audit


• Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end and effectively interacting with executive and senior management


• Strong relationship management, negotiation, and communication skills


• Strategic, structured thinker. Strong analytical skills and business acumen. Aptitude for framing business questions with data, translating business needs into strategies, and implementing process improvements


• Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a "can do" attitude and growth mindset


• Must have ability to navigate multiple competing priorities and timely escalate issues/risks


• Demonstrated experience with relational databases including Oracle and MS SQL


• Proficiency in NetSuite OpenAir, Microsoft PowerPoint, Excel, and Word required

What we do: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility: We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

(Company: Charles River Development)

Discover more at www.StateStreet.com/careers

Salary Range:
$110,000 - $185,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.