Order Operations Analyst at Tanium in Durham, North Carolina

Job Description:

The Basics:

Tanium is adding to its world - class accounting and finance organization and is looking for a best in class Order Operations Analyst to join our growing Order Operations team. The position requires a well - rounded individual who has demonstrated the ability to deliver results in a high - growth, dynamic , and fast - paced environment. This is an interdisciplinary position responsible for global order management, billing, cash collections, and licensing. In this position you will partner closely with Deal Desk, Quoting Operations, Contracts, Revenue, Global Sales, Tax, and our finance teams.

What you'll do:

• Responsible for all aspects of order management , including new partner and customer account setup, sales order review, license delivery, and invoice processing using NetSuite and Salesforce
• Understand current policies and apply the policies to complex deal structures
• Process incoming license tickets , proof of concept requests , and i nquiries relating to current and prospective customers.
• Establish strong relationships with Sales, Deal Desk, Quoting Operations, Contracts, Technical Account Management, Tax, Legal, and Revenue departments and become a subject matter expert with regards to Order Management and Licensing
• Work with business users and cross - functional teams to identify problems, process gaps and assist in on - going process improvements in order processing, deal closure, invoicing, and collections workflows
• Propose reasonable and creative solutions to improve workflows based on quantitative and qualitative analysis
• Assist with ad hoc report ing regarding key metrics for management review
• Monitor, review and action all relevant mail inboxes daily

• Education
  
  
  • BS/BA or equivalent experience required
• Experience
  
  
  • Full understanding of quote to cash process
  • Minimum 1 year of work experience in order fulfillment preferred
  • Experience working at a software or subscription - based company highly preferred
  • Salesforce , NetSuite and ServiceNow experience a plus
  • Working knowledge of MS O ffice S uite ( Word, Excel, Powerpoint)
• Other
  
  
  • A team player who excels at building relationships across the organization while adhering to tight deadlines with a positive demeanor
  • Demonstrates initiative and motivation
  • Attention to detail and ability to proactively manage his or her own work streams as needed
  • Ability to work in a fast - paced, changing environment
  • Ability to investigate and analyze problems using good judgment and determine solutions to resolve issues
  • Eagerness to learn
  • Excellent verbal and written communication skills
  • Person of high ethics and integrity

About Tanium

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X .

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What you'll get

The annual base salary range for this full-time position is $45,000 to $135,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

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