Customer Experience Coordinator at Beacon Hill Staffing Group, LLC in Roseville, Minnesota

Job Description:

Position Summary:


The Customer Experience Coordinator is responsible for managing all internal and external communications for the funding team, ensuring timely and effective responses. This role involves developing communication frameworks to support consistent messaging and high-quality service delivery. As part of the medical funding process, the coordinator will work collaboratively with other staff to enhance service experiences for both internal and external customers.


Position Responsibilities:
- Provide best-in-class service by responding to inquiries for the Funding Communications Team via phone, email, chat, and video conference.
- Ensure that inquiries are responded to within the timeframes outlined by management.
- Maintain records of customer interactions, documenting details of inquiries, complaints, comments, and actions taken in compliance with privacy policies.
- Adhere to privacy and compliance requirements, including HIPAA regulations.
- Attain and maintain a proficient working knowledge of customer relations systems, Microsoft Office products, and other supporting databases.
- Respond to customer inquiries received through various channels, including email, mail, fax, chat, or phone.
- Collaborate as a cross-functional team member to contribute to company initiatives and goals.
- Demonstrate the core funding service department philosophies: Listen, Learn, and Lead.
- Perform other duties as assigned by the supervisor.


Core Competencies, Skills & Abilities:
- Excellent written and verbal communication skills.
- Ability to actively participate and work in cross-functional teams throughout the company.
- Strong problem analysis and problem-solving skills.
- Proficient with computers and demonstrated ability to learn new programs.
- Data entry and account management skills.
- Proven track record of identifying and implementing process improvements.


Position Requirements:


Education & Experience:
- Bachelor's degree preferred but not required.
- 2+ years of relevant communications experience and/or experience working with medical insurance.
- Bilingual in Spanish and English is desired but not required.


Physical, Time, Presence & Other Requirements:
- Work is performed in a standard office environment and requires the ability to operate standard office equipment.
- This is a full-time position with a schedule of 6:30am to 3:30pm
- Hybrid work environment, with onsite presence required 1-2 times per week.


Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:


Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.


Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


We look forward to working with you.


Beacon Hill. Employing the Future (TM)