Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home décor to interior designers as well as boutique/luxury retailers globally. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Thucassi (artisanal candles and fragrances).
Summary:
We are looking for a Fulfillment Operations Coordinator to assist in logistical support and streamlining our operations. The Fulfillment Operations Coordinator is responsible for ensuring smooth logistical operations related to freight claims, returns, and expense tracking. The role involves handling damaged product claims, managing returns from customers, updating claims portals, and providing detailed reports on claims and freight expenses. This position requires continuous communication with carriers and efficient processing of refund checks.
Job Responsibilities:
Create and distribute return labels and call-tags to facilitate the return of merchandise from customers.
Monitor and ensure that returned products are received back within the designated timeframes.
Evaluate and offer resolutions for claims that are denied by carriers.
Regularly update the claims management portal with necessary actions, status changes, and relevant details.
Compile and present weekly summaries of all claims that have been processed.
Create and deliver monthly reports detailing freight expenses to aid in budget management.
Continuously communicate with carriers throughout the claims process to ensure issues are resolved efficiently.
Handle and process refund checks received from carriers for approved claims.
Monitor and analyze claims data to identify trends and areas for improvement in the fulfillment process.
Job Qualifications:
2+ years of experience in logistics, warehouse fulfillment, or a related field (shipping, supply chain, or distribution).
Proven understanding of logistics and freight operations, including LTL (Less Than Truckload) shipments.
Proficiency in Microsoft Excel, including experience with data analysis and reporting.
Strong communication skills with the ability to effectively interact with carriers, customers, and internal teams.
Experience with claims management systems and a solid grasp of warehouse management technology.
Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field preferred, or equivalent practical experience.
Project management experience is a plus (e.g., PMP/CAPM, Six Sigma, Lean certifications).
Analytical skills to monitor and interpret claims data for process improvement.
Physical Requirements:
The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Ability to work in open environment with fluctuating temperatures and standard lighting.
Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.
Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
Compensation
Starting base pay: $21.00 - $23.00 per hour. Exact compensation may vary based on skills, experience, and location.