Responsible for supporting the day-to-day resolution of complex client problems and escalated issues.
Ensure all customer inquiries and complaints are resolved within corporate policy guidelines and SLAs.
Support team by assisting Team Leader and/or Manager in the completion of special projects as required.
Provide back-up Operational support for various HBS processes including, debit card updates, debit card monitoring, Billing, Enhanced IDV support, Privacy mailings and various Operational calls.
Perform additional duties as assigned by Team Leader and HBS Operations manager.