Movement is seeking a Customer Service Supervisor with a passion for customer satisfaction to join a friendly growing team for an industrial distributor/mfg close to Wixom, MI. Drive excellence and set the example as a dedicated team leader who assists with resolving issues for complex and escalated situations. Experience servicing industrial products necessary.
Key Responsibilities:
Lead day-to-day processes with your team, monitoring team performance ensuring efficiency with workflow management, project planning, and team performance to uphold service standards.
Act as a central point of contact between customers, sales, service, and accounting teams. Step in with customers to resolve issues related to orders, shipments, and billing
Develop and set continuous improvement initiatives by analyzing performance metrics to implement strategies for increased efficiency.
Manage projects and initiatives, such as contract renewals and special projects, ensuring timely execution and alignment with organizational goals.
Qualifications:
3+ years of customer service experience with industrial/mechanical products
Proven experience in a Team Lead role or senior standing with supervisory or training duties within a customer service environment
Solid software skills with the ability to analyze data, identify trends, and implement process improvements by providing accurate reporting
Excellent organizational skills with the ability to thrive in a fast-paced environment with a collaborative mindset
Our valued client offers a comprehensive package of benefits, a strong 401k, and a pathway for career development! If you are ready to take on a leadership role where you can make a significant impact on customer satisfaction and team success, we invite you to apply today.