Securitas Technology Corporation, (STC) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.
STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
Position Duties:
Carefully perform the customer payment application according to the customer support documents.
Maintain accuracy in the GL Customer Account and follow up the closing issues with our stakeholders and escalate any necessary issues to the OTC Lead.
Carry out customer reconciliations to clarify the final balance in the account.
Make direct customer contact to get the relevant support documents.
Provide updates, using reporting tools, and periodic reporting needs
Maintain accurate and timely records for collection activity to allow for proper follow-up.
AR as warranted & work with others to bring timely resolution to long standing issues.
Follow up, recommend, and discuss action plans with Credit Management regarding adverse situations and help develop further plans of action & next steps
Work on various departmental projects within Credit and as needed cross-functionally to maximize efficiencies & drive improved levels of performance
Monitor and provide training to the OTC team.
Perform the resolution customer disputes by phone queue or email as the business required
Additional duties as required.
Secondary Activities:
Improvement process participation as the operation needs.
Work closely cross functionally with Sales, Supply Chain, Customer Service, DCs and others to bring resolution to open AR issues to improve DSO & WCT
Work closely with customers to obtain documentation needed to make offsets within ERP system to resolve and close open aged balances
Qualifications:
Minimum High School Diploma or GED.
2+ years' experience in cash application preferred; accounting or finance required with comparable experience of 1 year of accounting/receivable experience.
Solid knowledge of various ERP systems desired
Computer literacy a must
Excellent technical credit/collection knowledge
Multi-tasking and analytical skills critical
Strong fluency of the English language
Proficiency with MS Office and other software applications
Strong organizational skills
Excellent verbal & written communication & customer relations skills
Wide variety of employee discounts on travel, equipment, and more!
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.