Senior Client Support Professional at Wintrust Financial Corporation in Chicago, Illinois

Job Description:

Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.

Why Join Us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 9 years) and Employee Recommended award by the Globe & Mail (past 6 years)




• Competitive pay and discretionary or incentive bonus eligible




• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few




• Family-friendly work hours




• With 175+ community bank locations, we offer opportunities to grow and develop in your career




• Promote from within

Why Join our Team?

• We are seeking a critical thinker who is ready to take on new challenges in support of our stakeholders' ever-evolving business needs.




• Our team is in a unique position that allows us to collaborate with multiple other departments and have exposure to senior management.




• Gain experience and further your career by joining a growing organization.

Position Overview:
 

The Senior Client Support Professional facilitates the loan closing process for Middle Market Commercial Lending (C&I) and Commercial Real Estate (CRE) lines of business by serving as a liaison between lenders, external legal counsel, title insurance representatives and loan operations during all aspects of loan documentation from the time legal counsel is engaged through the end of the loan closing process. This position is in the office 5 days a week and is located in Mundelein, IL

What you will be doing:

• Responsible for the customer experience by providing high touch support to Commercial clients by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.




• Provides Administrative Support for 3-5 Lenders with standard portfolios within a specific market.




• Handle daily customer requests via phone and/or system such as account opening, balance inquiries, wire processing.




• Perform advances, transfers, payoffs and pay downs on loans.




• Troubleshoot and investigate customer issues and onboard new clients Support Relationship Managers by answering calls, preparing packages, data entry, tracking vendor invoices and gathering information to resolve issues or complete projects.   

Qualifications:

• 3-5 years of C&I or CRE loan closing experience; required




• Must be comfortable asking questions and articulating potential problems to bank senior management and/or legal counsel




• Advanced computer skills

#LI-ONSITE

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank® and Wisconsin's Bank®, we need to reflect that diversity both in all the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.